At a Glance
- Tasks: Lead and transform business services for efficiency and customer satisfaction.
- Company: Join SGN, a pioneering company in the gas industry with a focus on innovation.
- Benefits: Competitive salary, hybrid work, generous pension, bonuses, and enhanced family leave.
- Other info: Inclusive workplace valuing diverse backgrounds; we encourage all to apply.
- Why this job: Shape the future of energy while leading diverse teams and driving impactful change.
- Qualifications: Experience in leading teams, managing budgets, and improving operational performance.
The predicted salary is between 120000 - 120000 £ per year.
We are seeking to appoint a Head of Business Services Operations, who will play a pivotal role in shaping how our services operate, evolve and deliver value. Working closely with the Director of Business Services and senior leaders across SGN, you'll lead operational delivery while driving modernisation, efficiency and continuous improvement across our business services.
Here’s how you will contribute…
- Lead high-performing business services: Lead shared services and support functions, ensuring efficient, reliable and customer-focused delivery.
- Drive transformation: Simplify processes, improve services and use technology, automation and data to work smarter.
- Strengthen governance and compliance: Ensure strong performance, risk, governance and compliance across Business Services.
- Manage resources effectively: Own budgets, workforce planning and resources, ensuring value for money and alignment with business priorities.
- Build capability: Lead and develop teams, creating a culture of accountability, collaboration and continuous improvement.
- Build strong partnerships: Work with senior leaders and teams across SGN to understand business needs and provide effective solutions.
- Improve customer experience: Use feedback and data to improve service quality, accessibility and satisfaction.
- Lead through change: Communicate clearly, engage people and support new ways of working.
What you will need:
- Leading large, diverse teams through change and transformation.
- Improving operational performance, efficiency, service quality and customer experience.
- Managing budgets, workforce planning and resources effectively.
- Establishing strong governance, performance and risk management frameworks.
- Building effective relationships with senior stakeholders and influencing across organisational boundaries.
- Translating strategic priorities into practical operational delivery.
- Using technology, automation and data to improve services and decision making.
- Working effectively in a regulated or highly accountable environment.
Not sure you meet every requirement? Research shows some people – particularly women and those from underrepresented backgrounds – may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you’re not sure you tick every box, we’d still love to hear from you. You might be just who we’re looking for – now or in the future.
Why SGN? SGN leads pioneering research and development for a net-zero energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility, and a proud Gold member of the Armed Forces Covenant.
If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Head of Business Services Operations in Glasgow employer: Cornerstone
At Cornerstone, we pride ourselves on being an excellent employer, offering a supportive work culture where compassion and community impact are at the heart of what we do. Our part-time Compassionate Care Assistants in Peterhead benefit from flexible working hours, comprehensive paid training, and ample opportunities for professional growth, all while making a meaningful difference in the lives of those we serve. Join our dedicated team and experience the rewarding nature of helping individuals lead fulfilling lives in their own homes.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Services Operations in Glasgow
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We think you need these skills to ace Head of Business Services Operations in Glasgow
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Cornerstone.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Cornerstone. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Cornerstone
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Cornerstone, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Cornerstone, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Cornerstone could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Cornerstone as they’re likely seeking a candidate who can enhance their workplace culture.
