SGN is seeking a Call Centre Resource & Performance Analyst in Glasgow to optimise our Customer Service Centre. You will supervise telephony and omni-channel performance, forecast demand and manage resources to meet service levels across shifts.
You will analyse performance data, coach colleagues, and ensure quality and compliance in all customer interactions, delivering safe, warm, and efficient service.
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Contact Centre Performance & Forecasting Specialist in Glasgow employer: Cornerstone
As a leading UK mobile infrastructure services company, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. Our commitment to professional growth is evident through continuous training and development opportunities, ensuring that every team member can thrive in their role as a Transactional Case Manager. Located in a dynamic environment, we embrace diversity and inclusion, making it an excellent place for individuals seeking meaningful and rewarding employment.
