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- Tasks: Keep customers safe by responding to gas emergencies and providing excellent service.
- Company: Join SGN, a leader in innovative gas safety solutions.
- Benefits: Competitive salary, pension scheme, enhanced parental leave, and more perks.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Customer service skills and a valid driving licence required; training provided.
- Other info: Dynamic role with opportunities for growth and development in a supportive team.
The predicted salary is between 35000 - 50000 £ per year.
Emergency Gas Responder Wandsworth, Mitcham, Wimbledon, Brixton
Base salary: £43.4k per annum (increase to £44.1k upon successful completion of probationary period). Once qualified your earning potential increases with additionally paid standby & overtime.
Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that – keeping our customers safe in their homes.
I help to keep people safe and warm by… working independently, problem solving, travelling in my own SGN van, and speaking with our customers.
You will need…
- A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public.
- A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential to apply for the role).
- A full and valid driving licence is essential.
You will be working on a rota, meaning out of hours and weekend working is standard. If you don’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.
Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.
If you require any accommodations or support during the application process, reach out to us. We’re here to help ensure an inclusive and accessible experience for everyone.
First Call Operative (Emergency Gas Responder) employer: Cornerstone
Contact Detail:
Cornerstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Call Operative (Emergency Gas Responder)
✨Tip Number 1
Get to know the company! Research SGN and understand their values, especially their commitment to safety and innovation. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with the public, think of scenarios where you might need to solve problems on the spot. Role-playing with a friend can help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former SGN employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This could give you insider knowledge and make your application stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining SGN and ready to take the next step in your career.
We think you need these skills to ace First Call Operative (Emergency Gas Responder)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable attitude shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Highlight Relevant Skills: Make sure to emphasise your customer service skills and any relevant qualifications like ACS or CCN1. Even if you don’t have all the qualifications, we’re keen to hear about your willingness to learn and grow with us.
Tailor Your Application: Take a moment to tailor your application to the role of Emergency Gas Responder. Mention how your experience aligns with keeping customers safe and warm, as that’s what we’re all about at SGN.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Cornerstone
✨Know Your Stuff
Make sure you brush up on your ACS qualifications and any relevant gas safety knowledge. Being able to discuss your qualifications confidently will show that you're serious about the role and understand the importance of safety in this job.
✨Show Off Your People Skills
Since you'll be dealing with the public, it's crucial to demonstrate your customer service skills. Think of examples where you've successfully resolved issues or helped someone out. A friendly and approachable attitude can go a long way!
✨Be Ready for the Rota
Understand that this role involves working on a rota, including weekends and out-of-hours shifts. Be prepared to discuss your flexibility and willingness to adapt to the demands of the job. This shows you're committed and ready to jump in when needed.
✨Ask Questions
Don’t hesitate to ask questions during the interview. Inquire about the training programs SGN offers or how they support career progression. This not only shows your interest in the company but also helps you gauge if it’s the right fit for you.
