At a Glance
- Tasks: Onboard new customers, drive product adoption, and enhance operational processes.
- Company: Join a HealthTech startup revolutionising the NHS with innovative technology.
- Benefits: Competitive salary, equity options, and a supportive work environment.
- Other info: Be part of a mission-driven team focused on transforming healthcare.
- Why this job: Make a real impact on healthcare while growing your career in a fast-paced setting.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 45000 - 45000 € per year.
Location: Stratford, East London
Employment Type: Full time
Location Type: On-site
Department: Operations
Compensation: £45K • Offers Equity
Let’s make the NHS the most advanced healthcare system in the world. The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. So we’re on a mission to fix it with technology that actually works.
We love the NHS because it’s accessible to all, free at the point of delivery and employs millions up and down the UK. But we've all read the headlines. It's under intense pressure with rising costs, GP strikes, budget uncertainty and an ageing population. This means longer wait times, fewer appointments and lower quality care for the people who need it most. The NHS is beautiful, but broken.
The largest cost (£66bn+) is staff, who spend a ridiculous amount of time on mundane admin. 35% of NHS staff are employed to complete administrative work all day, every day. And that's where we're making a difference.
We're focused on relentlessly automating repetitive processes within the NHS. Our first product, Automated Registrations, is already used by 24% of GP practices in England. With this wedge in the market, we're now building more powerful tech that unlocks access to healthcare for the entire nation.
Our Principles: Exciting challenges lie ahead—guided by our principles, we’ll meet these challenges with a thoughtful and caring approach to support our community of NHS GP practices. These principles drive everything we do at Healthtech-1:
- Care deeply
- Work hard
- Be your word
- Trust in radical truth and transparency
- Do your life's best work
- Find the fun
This is not a traditional Customer Success role. You’ll sit at the centre of product adoption, customer growth, and operational execution, owning the most critical stage of the customer journey and helping turn early traction into long-term success.
If you thrive in fast-paced environments, enjoy solving problems, and want to play a key role in scaling a HealthTech startup, we’d love to hear from you.
What You’ll Be Responsible For:
- Customer Onboarding & Adoption: Own onboarding for new customers from initial activation through to successful adoption. Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs. Drive early engagement and ensure customers are actively using the platform. Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes. Act as the primary point of contact during the early customer lifecycle. Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation.
- Product Launch & Growth: Drive the successful rollout and scaling of new flagship products. Drive upsell opportunities across existing customers and contribute to wider growth targets. Identify and manage early adopter customers to ensure strong activation and retention. Troubleshoot customer issues in real-time to create a smooth and successful launch experience.
- Product Operations & Process Building: Build and refine onboarding, support, and operational processes from scratch. Use AI tools and automation to improve onboarding, tracking, and internal workflows. Create scalable playbooks and documentation for future product rollouts. Track customer usage, feature adoption, and rollout performance.
- Customer Insights & Cross-Functional Collaboration: Gather structured and unstructured customer feedback. Translate customer insights into actionable product and operational improvements. Work closely with Product, Engineering, Sales, and other teams.
Customer Success Associate employer: Cornerstone VC
At Healthtech-1, we are dedicated to transforming the NHS into a more efficient and accessible healthcare system through innovative technology. As a Customer Success Associate in Stratford, East London, you will be part of a dynamic team that values care, hard work, and transparency, while offering extensive employee benefits and opportunities for personal and professional growth. Join us in making a meaningful impact on healthcare delivery, where your contributions will directly enhance patient outcomes and streamline operations within the NHS.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making a difference in the NHS.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about how your skills align with the role. Use specific examples from your past experiences to demonstrate your problem-solving abilities and customer success mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Show Your Passion for the NHS:When writing your application, let us know why you care about the NHS and how you want to contribute to its improvement. We love candidates who share our mission to make healthcare better for everyone!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Customer Success Associate role. We want to see how your skills can help us drive customer adoption and success.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can check out more about our company culture while you’re there!
How to prepare for a job interview at Cornerstone VC
✨Know the NHS Inside Out
Before your interview, make sure you understand the current challenges facing the NHS. Familiarise yourself with recent news and developments, especially around administrative burdens. This will show your passion for the role and how you can contribute to making a difference.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly in fast-paced environments. Think about specific situations where you improved processes or customer experiences, as this aligns perfectly with the responsibilities of a Customer Success Associate.
✨Tailor Your Approach
During the interview, be ready to discuss how you would personalise onboarding experiences for different customers. Show that you can balance efficiency with a tailored approach, which is crucial for driving customer adoption and success.
✨Engage with Their Principles
Familiarise yourself with the company's principles and be prepared to discuss how they resonate with you. Whether it's 'Care deeply' or 'Trust in radical truth and transparency', showing that you align with their values will set you apart as a candidate who truly fits their culture.
