Clinical Safety Officer

Location: Stratford, East London

Employment Type: Full time

Location Type: Hybrid

Department: Product

Compensation: £70K – £90K • Offers Equity

Let’s make the NHS the most advanced healthcare system in the world. The world’s best healthcare, for free. It’s not a new idea, it’s called the NHS. But the largest healthcare provider is fundamentally broken. So we’re on a mission to fix it with technology that actually works.

We love the NHS because it’s accessible to all, free at the point of delivery and employs millions up and down the UK. But we’ve all read the headlines. It’s under intense pressure with rising costs, GP strikes, budget uncertainty and an ageing population. Which means longer wait times, fewer appointments and lower quality care for the people who need it most. The NHS is beautiful, but broken.

The largest cost (£66bn+) is staff, who spend a ridiculous amount of time on mundane admin. 35% of NHS staff are employed to complete administrative work all day, every day. And that’s where we’re making a difference.

We’re focused on relentlessly automating repetitive processes within the NHS. Our first product, Automated Registrations, is already used by 24% of GP practices in England. With this wedge in the market, we’re now building more powerful tech that unlocks access to healthcare for the entire nation.

Our Principles

• Care deeply
• Work hard
• Be your word
• Trust in radical truth and transparency
• Do your life’s best work
• Find the fun

Read more about our principles in the Healthtech-1 Handbook.

The mission

We have an ambitious mission: to unlock access to healthcare by making every appointment in the NHS bookable. To reach national scale, our products must be clinically safe, evidence-backed, and trusted by every layer of the NHS — from frontline clinicians to national bodies.

We’re hiring a GMC-registered Product Manager who will operate as Clinical Safety Officer (CSO) for the company. You’ll report to Raj (co‑founder), and work cross‑functionally with our product teams.

Goal expectations

Our company’s North Star is 50,000 Weekly Appointments Booked (WAB) by September 2026. Your goals:

• Achieve the medical device status required to provide AI care navigation and appointment booking within the NHS App.
• Build punchy content so ICBs / Neighbourhoods choose Healthtech‑1 as their preferred supplier for care navigation.
• Evolve our product‑development and incident‑management processes to the highest standards.

Your 30 / 60 / 90 day plan

By day 30: Strategise

• Delivered a full gap analysis against DCB0129 and Class I/II requirements.
• Evaluated our clinical‑safety across all product lines, and flagged any issues.
• Developed the medical‑device strategy + implementation plan (Class I vs II).
• Reviewed and improved how we handle clinical incidents.
• Run introductory hazard workshops with product + engineering.

By day 60: Implement

• Uplifted or produced all key DCB0129 artefacts.
• Completed major parts of the technical file.
• Gathered early clinical + operational evidence for Bookable.
• Completed at least one full hazard analysis (SWIFT).
• Defined the post‑market surveillance process and reporting cadence.
• Managed your first incident from identification to communication.

By day 90: Publish

• Achieved Class I medical‑device completion (if this is the chosen pathway).
• Embedded clinical safety in product rituals (PRDs, design reviews, release gates).
• Finished the technical file and planned the Class II steps (if this is the chosen pathway).
• Published and marketed your first piece of evidence demonstrating the positive health outcomes of better care navigation.

Scope of the role

You fully own:

• Clinical safety for all Healthtech‑1 products
• DCB0129 documentation, safety cases, hazard logs, clinical safety reports
• Hazard identification workshops and risk analysis
• Clinical incident investigation, communication, and close‑loop follow up
• Medical device strategy and technical file
• Post‑market surveillance and ongoing governance
• Evidence generation for NHS App integration
• Authoring academic papers, white papers, and clinical explainers for ICBs

You co‑own (with product and engineering):

• Safety requirements in PRDs, design reviews, and release gates
• Data required for safety monitoring and risk detection
• Risk mitigations that require product changes or design decisions

You influence (but do not own):

• Product roadmap
• NHS regional relationships and ICB commercial strategy
• IG, cyber security, and non clinical compliance

You do not own:

• Day to day delivery
• Commercial targets
• Engineering resourcing or timelines

Required experience

• Medical degree and registration with the GMC or equivalent clinical background (does not need licence to practise)
• Led a MHRA certification process before
• Working knowledge of UK clinical safety regulation and compliance process

Nice to have experience

• 2+ years of product experience, ideally from idea to delivery at a high quality product organisation
• Has led a product team before
• 5+ years of medical experience, ideally in primary care
• Previous research experience

A bit about us

We’re all NHS staff. We’re inside‑outsiders. Trusted with one of the biggest datasets in the world.

Our office is within a GP practice. This is our unfair advantage.

3-5 days in the office, depending on your team and the company schedule. We highly prioritise in‑person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues and Fri.

We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business‑as‑Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it.

We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature.

We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23).

An opportunity for real upside

• Paid volunteer days.
• Every 8 weeks we take a day off to socialise as a team.
• Learning budget of £250 annually and time off to spend it.
• Health and fitness budget of £60 per month.
• Generous sick leave policy with additional days for mental health leave.
• Parental leave policy that improves over time.
• Pension scheme with employer contribution.
• Local living benefit to support living closer to the office.
• Optional dinner and Uber expenses for late work.

Inclusive & Diverse by Design

We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures.

We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people.

Compensation Range: £70K - £90K