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- Tasks: Lead critical project escalations and drive customer success across teams.
- Company: A leading analytics firm focused on impactful solutions.
- Benefits: Competitive salary, remote work, and opportunities for career advancement.
- Why this job: Make a real difference in customer success and influence organisational improvements.
- Qualifications: 7+ years in management roles with experience in complex customer escalations.
- Other info: Join a dynamic team and shape the future of analytics.
The predicted salary is between 49400 - 79000 £ per year.
A leading analytics firm seeks a Senior Project Escalation Manager in the UK to lead critical project escalations and drive customer success. The ideal candidate will have 7+ years of experience in management roles involving complex customer escalations.
You will work cross-functionally with various teams to stabilize at-risk accounts. This role offers an impactful career path, competitive salary range of £49,400 - £79,000, and the opportunity to influence organizational improvements.
EMEA Senior Escalation & Programs Lead - Remote employer: Cornerstone Research
Contact Detail:
Cornerstone Research Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Senior Escalation & Programs Lead - Remote
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how you can contribute to their success, especially in managing complex customer escalations.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with project escalations and how you've driven customer success in previous roles. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right role that matches your skills and aspirations. Plus, it shows you're serious about joining our team!
We think you need these skills to ace EMEA Senior Escalation & Programs Lead - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Project Escalation Manager role. Highlight your 7+ years in management and any specific examples of handling complex customer escalations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share your passion for driving customer success and how your past experiences can help us stabilise at-risk accounts.
Showcase Cross-Functional Collaboration: In your application, emphasise your ability to work cross-functionally. We want to see examples of how you've successfully collaborated with different teams to achieve common goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Cornerstone Research
✨Know Your Stuff
Make sure you brush up on your knowledge of project management and customer escalation processes. Familiarise yourself with the specific challenges faced in the analytics industry, as this will show that you're not just a fit for the role but also genuinely interested in the company’s mission.
✨Showcase Your Experience
Prepare to discuss your past experiences in detail, especially those involving complex customer escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how your actions led to successful outcomes.
✨Cross-Functional Collaboration
Since the role involves working with various teams, be ready to share examples of how you've successfully collaborated across departments in the past. This could include resolving conflicts or driving initiatives that required input from multiple stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and project management. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values and work style.
