Repairs & Maintenance Contracts Manager in London

We are looking for a Repairs and Maintenance Contracts Manager for a construction and property-services contractor based in Essex, to lead the delivery of social housing maintenance contracts across London.

Salary: £60k - £70k

Benefits:

• Company car or car allowance
• Annual performance bonus
• 23 days annual leave plus bank holidays
• Pension and employee benefits scheme
• Ongoing training and professional development opportunities

Key Responsibilities

• Project & Contract Management: Take full ownership of assigned contracts, ensuring delivery against programme, quality, safety, and financial objectives. Oversee daily operational activities, including reactive repairs, void refurbishments, and planned works. Conduct regular site inspections to monitor workmanship, progress, and compliance with specifications. Lead contract review meetings, ensuring effective communication with clients and internal teams. Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
• Procurement & Technical Oversight: Manage procurement of subcontractors, materials, and plant in line with company and client requirements. Review and approve technical submissions, drawings, and product data to ensure compliance and suitability. Ensure all plant, equipment, and materials meet specification and safety standards. Work closely with the commercial team to negotiate supplier and subcontractor terms to achieve best value.
• Health, Safety & Compliance: Champion a strong health and safety culture across all projects. Prepare, review, and monitor risk assessments (RAMS) and method statements. Ensure adherence to CDM Regulations, client safety protocols, and company policies. Investigate and report on any incidents or near misses, implementing corrective actions where necessary.
• Financial & Performance Management: Monitor contract budgets, margins, and cash flow to ensure profitability and cost control. Validate valuations, variations, and final accounts in collaboration with the commercial team. Analyse KPIs and performance data, identifying areas for improvement. Support the preparation of tenders, bids, and pricing exercises for new business opportunities.
• Client & Stakeholder Relations: Build and maintain strong working relationships with clients, residents, local authorities, and internal teams. Act as the main point of contact for contract performance, queries, and escalations. Ensure high levels of resident satisfaction through effective communication and issue resolution. Represent the company professionally at client meetings and partnership events.
• Reporting & Administration: Produce detailed progress reports, performance summaries, and financial updates for senior management. Maintain accurate records of project activities, variations, and correspondence. Ensure all contractual obligations, compliance documentation, and certifications are up to date.

Required Skills & Experience:

• Minimum 5 years' experience managing social housing maintenance or responsive repair contracts.
• Strong understanding of repairs, voids, planned maintenance, and compliance works.
• Proven track record of managing multi-trade teams and subcontractors.
• Excellent organisational, commercial, and leadership skills.
• Experience in preparing and reviewing technical documentation, RAMS, and project programmes.
• Sound knowledge of health and safety legislation and construction best practices.
• Proficient in Microsoft Office, project management software, and reporting tools.
• Excellent communication and client liaison abilities.
• Relevant qualifications in Construction Management, Building Services, or a related field (HNC/HND or equivalent).