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- Tasks: Advocate for clients and drive service excellence in a hybrid role.
- Company: Leading HR technology firm in the UK with a focus on customer success.
- Benefits: Competitive salary, flexible working, and comprehensive benefits package.
- Why this job: Make a real impact by helping clients achieve their business goals.
- Qualifications: Experience in customer success and strong project management skills.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 48500 - 77600 £ per year.
A leading HR technology firm in the UK is seeking a Customer Success Manager to advocate for clients and drive service excellence. This hybrid role requires collaboration with internal teams to ensure customers achieve their business objectives and maximize the value of their investment.
Ideal candidates will have:
- Experience in customer success
- Strong project management skills
- The ability to deliver tailored training
The compensation includes a base salary range of £48,500 to £77,600 and various benefits.
Strategic Customer Success Manager — Hybrid UK employer: Cornerstone OnDemand
Contact Detail:
Cornerstone OnDemand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager — Hybrid UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company's values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more we rehearse, the more confident we’ll be when it’s our turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role.
We think you need these skills to ace Strategic Customer Success Manager — Hybrid UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategic Customer Success Manager. Highlight your experience in customer success and project management, and don’t forget to showcase any tailored training you've delivered.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help our clients achieve their business objectives. Be genuine and let your personality come through.
Showcase Relevant Experience: When filling out your application, focus on relevant experiences that demonstrate your ability to advocate for clients and drive service excellence. Use specific examples to illustrate how you've maximised value for previous customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Cornerstone OnDemand
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand how to advocate for clients and drive service excellence, as this will be key in your role. Be ready to share examples from your past experiences where you've successfully helped clients achieve their business objectives.
✨Show Off Your Project Management Skills
Since strong project management skills are a must-have, prepare to discuss specific projects you've managed. Highlight how you coordinated with different teams and ensured timely delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tailored Training is Key
This role requires delivering tailored training, so think about how you can demonstrate your ability to customise training sessions. Prepare to discuss any previous experiences where you adapted your approach based on client needs or feedback.
✨Research the Company Culture
Understanding the company culture of the HR technology firm is crucial. Look into their values and mission statement, and think about how your personal values align with theirs. This will help you articulate why you're a great fit for their team during the interview.
