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- Tasks: Advocate for clients and drive service excellence in a hybrid role.
- Company: Leading HR technology firm in the UK with a focus on customer success.
- Benefits: Competitive salary, flexible working, and comprehensive benefits package.
- Why this job: Make a real impact by helping clients achieve their business goals.
- Qualifications: Experience in customer success and strong project management skills required.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 48500 - 77600 £ per year.
A leading HR technology firm in the UK is seeking a Customer Success Manager to advocate for clients and drive service excellence. This hybrid role requires collaboration with internal teams to ensure customers achieve their business objectives and maximize the value of their investment.
Ideal candidates will have:
- Experience in customer success
- Strong project management skills
- The ability to deliver tailored training
The compensation includes a base salary range of £48,500 to £77,600 and various benefits.
Strategic Customer Success Manager — Hybrid UK in London employer: Cornerstone OnDemand
Contact Detail:
Cornerstone OnDemand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager — Hybrid UK in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company's values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their success.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more we rehearse our answers, the more confident we’ll feel when it’s showtime.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Strategic Customer Success Manager — Hybrid UK in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategic Customer Success Manager. Highlight your experience in customer success and project management, and don’t forget to showcase any tailored training you've delivered.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help our clients achieve their business objectives. Be genuine and let your personality come through.
Showcase Relevant Experience: When filling out your application, focus on relevant experiences that demonstrate your ability to drive service excellence. Use specific examples that illustrate how you've made a difference for previous clients or projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Cornerstone OnDemand
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand how to advocate for clients and drive service excellence, as this will be key in your role. Be ready to share examples from your past experiences where you've successfully maximised client value.
✨Show Off Your Project Management Skills
Since strong project management skills are a must-have, prepare to discuss specific projects you've managed. Highlight how you coordinated with different teams to achieve objectives and how you handled any challenges that arose during those projects.
✨Tailored Training is Key
Be prepared to talk about your experience delivering tailored training sessions. Think of a time when you adapted your approach to meet a client's unique needs and how that impacted their success. This will show your ability to personalise your service.
✨Research the Company and Its Clients
Before the interview, do some homework on the HR technology firm and its clientele. Understanding their business objectives and challenges will help you tailor your responses and demonstrate your genuine interest in helping them succeed.
