Senior M365 Application Manager

Location: London, United Kingdom

Simon-Kucher is a global consultancy with more than 2,000 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With 40 years of experience in monetization topics of all kinds, we are regarded as the world's leading pricing and growth specialist.

Are you looking for an opportunity in a fast-growing, global IT team where collaboration, innovation, and a stakeholder-centric approach are priorities? As part of Simon-Kucher, our IT team works globally as a trusted partner in the company’s journey towards success and navigates the ever-changing technological landscape. As a Senior M365 Application Manager, you will support business owners who use our business applications through administration, maintenance, consulting, and actively shaping our employee’s work environment.

How you will create impact:

• Be responsible for the planning, development, implementation, and operation of Microsoft M365 tools (SharePoint, Teams) and Power Platform applications (Power Apps, Power Automate, etc.).
• Collaborate with and consult stakeholders to understand business needs, recommend application enhancements, and promote the adoption of best practices.
• Participate in strategic planning to align Microsoft services with business goals, staying abreast of industry trends and emerging technologies.
• Define operational level agreements within the IT organization and ensure compliance with them.
• Oversee configuration and maintenance of the Microsoft applications in close collaboration with Simon-Kucher’s MS operations team.
• Provide advanced technical support to end-users, addressing and resolving service-related issues within agreed service levels.
• Liaise with software vendors for support, updates, enhancements, and developments, ensuring SLAs are met.
• Support and enhance knowledge management and digital collaboration based on Microsoft tools and solutions.
• Develop and deliver training sessions for end-users (in collaboration with our Learning & Skill development team), create detailed documentation, and maintain up-to-date knowledge bases.
• Manage incident resolution and problem-solving processes, conduct root cause analysis, and implement preventive measures.

Your profile:

• Apprenticeship as IT specialist or bachelor’s degree in information systems, computer science, IT, or related field.
• Extensive experience in Microsoft application management or a similar role.
• Proven experience in developing and customizing applications within the Microsoft 365 environment, including SharePoint, Power Apps, and Power Automate.
• Understanding of web technologies such as HTML5, CSS, and JavaScript.
• Experience with SaaS enterprise software solutions and cloud technologies.
• Familiarity with integration scenarios, process automation, and API management.
• Strong communication skills to effectively convey technical information to non-technical stakeholders and collaborate with cross-functional teams.
• A focus on user satisfaction, understanding needs, and ensuring applications meet expectations.
• Strong analytical, problem-solving, and organizational skills.
• Proficient in both spoken and written English to communicate effectively with international teams, vendors, and stakeholders.

What we offer:

• A corporate culture defined by entrepreneurial spirit, openness, and integrity.
• Extensive training curriculum and learning opportunities to broaden your perspective.
• Supportive development processes to push your growth.
• Hybrid work model, combining our London office, client sites, and remote work options.
• A range of benefits focused on your wellbeing.

Does this sound like you? Let’s connect. Please press the 'Apply now' button. Your application should include a cover letter explaining your fit for the role and your CV.