Receptionist/Administrator in Southampton

About The Role

Are you a compassionate and reliable Receptionist looking to make a genuine difference in people’s lives? Kitnocks House is looking for dedicated individuals with at least one year’s experience within a care home setting to join our award-winning team. Our 63-bed home is made up of four specialised units, each providing high-quality, person-centred care for residents living with complex needs, including dementia, mental health conditions, or other neurological disorders. It’s a vibrant and rewarding place to work, where every day brings the opportunity to make someone’s life that little bit brighter. We're proud to be Rated GOOD by the CQC. We welcome individuals who share our values of respect, openness, care, and kindness.

What You’ll Bring

• At least 1 years’ experience working in a Receptionist role (essential)
• Full UK drivers licence and access to own car (essential)
• Experience using Microsoft Office programmes, including Word, Excel, and Outlook.
• Good communication skills, with the ability to interact confidently and professionally with visitors, colleagues, and external contacts.
• Strong organisational skills with excellent attention to detail.
• A professional, well‑presented, and customer‑focused approach.
• Ability to prioritise tasks and work efficiently in a busy, front‑facing role.

Your Working Pattern

Working for us gives you more time for you with a 7 out of 14 day working pattern:

• Week A – 3 days - Tuesday, Wednesday & Friday: 08.00 to 18.00
• Week B – 4 days – Monday, Thursday, Saturday & Sunday: 08.00 to 18.00

Total average of 35 hours worked per week.

What You’ll Be Doing

• Act as front of house, meeting and greeting all visitors and contractors in a friendly, professional manner and maintaining a welcoming reception area.
• Answer all telephone calls that come through to Reception and transfer calls to the appropriate department or individual.
• Direct and, where required, escort visitors and contractors to the lodges.
• Manage daily visitor sign‑in and sign‑out procedures, ensuring records are accurate and compliant.
• Handle deliveries and ensure the relevant person or department is informed.
• Undertake a range of administrative duties including typing, sending emails, printing, scanning, and filing documents.
• Collate and raise purchase orders using NetSuite, ensuring all documentation is filed correctly.
• Complete orders such as uniforms, stationery, Amazon purchases, and other items as requested by the General Manager and other departments.
• Support with staff administration, including creating and amending rotas and booking or cancelling agency staff as required.
• Update internal HR and clocking‑in systems accurately and in a timely manner.
• Manage the staff lunch ordering book and associated spreadsheet.
• Take samples to the local surgery or pharmacy and collect medication when required.

Benefits package worth up to £5,000 (T&C's apply)

• Enhanced pay rates for overtime and bank holidays
• Subsidised lunch available daily
• Free DBS and parking
• Monthly overtime raffle – receive a ticket for each overtime shift completed and the winner will receive an additional £200 in their pay packet
• Paid for e-learning and training
• Reward and recognition through vouchers and cash incentives for Christmas and long service
• Refer a friend scheme – up to £1,000 (depending on role)
• Paid for company events
• Cycle to work scheme
• Online, activity days and in-store employee discounts
• Healthcare cash plan worth up to £700* which includes dental and optical benefits alongside other
• Access to holiday entitlement and company pension scheme

About The Company

Cornerstone Healthcare Group are a multi award-winning, sector leader with an innovative approach to complex care. Cornerstone specialise in supporting adults of all ages with complex neurological, physical, and mental health needs. Residents are typically living with neurological degenerative conditions, such as dementia with an underlying mental health condition, and as such are vulnerable and at times prone to challenging behaviours associated with complex conditions. Many have been unable to stay in other settings because their needs have been deemed too high or too challenging. Operating well-established homes in Waterlooville and Curdridge in Hampshire and Mytchett in Surrey, as well as a new state-of-the-art ‘eco’ home in Bristol, the Group has built a reputation for delivering consistently high standards of care, focusing on the individual journey of each resident. At Cornerstone, the expert clinical care skills and approach of the team mean that people with the most complex needs can find a place to call home.