Business Administrator

About The Role

Cornerstone Healthcare are looking for a highly organised and proactive Business Administrator to join our team at The Burren. This is a pivotal role supporting the smooth running of our service, working closely with management, clinical teams, HR, and external stakeholders. You will be at the heart of the operation, coordinating administrative processes, supporting staffing and compliance, and ensuring everything runs efficiently behind the scenes. The Burren is a brand-new purpose-built service location in South Bristol, providing high quality care and supporting residents with varying complex neurological, mental health & dementia care needs in a comfortable and safe living environment. Our approach focuses on individualised care, considering the whole person's unique strengths and challenges, rather than just the diagnosis.

What hours will you work? Monday to Friday, 9am – 5pm (40 hours per week). This role is office‑based and requires on‑site presence.

What You’ll Bring

• Essential Skills & Experience
• Previous experience in an administrative or business support role (minimum 2 years)
• Confident using IT systems, databases, and rota/planning systems
• Strong organisational and time‑management skills
• Excellent attention to detail and accuracy
• Confident communication skills, both written and verbal
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience managing rotas or scheduling workloads
• Ability to handle confidential information with discretion
• Comfortable working in a fast‑paced environment and managing multiple tasks

• Desirable
• Experience within healthcare, social care, or another regulated environment
• Knowledge of HR processes (e.g. onboarding, absence management, training records)
• Experience with audits, compliance tracking, or KPI reporting
• Familiarity with roster/planning systems
• Understanding of CQC or similar regulatory standards

What You’ll Be Doing

• Manage and maintain accurate administrative records, including filing and document management
• Support onboarding processes for residents/clients and new staff
• Coordinate and manage staff rotas, including shift changes, leave requests, and agency bookings
• Liaise with internal teams and external professionals (e.g. GPs, social workers, agencies)
• Prepare reports, spreadsheets, and KPI data for management
• Support HR administration, including personnel files, absence tracking, and training records
• Assist with audit processes, ensuring documentation is completed and tracked on time
• Raise purchase orders and manage supplies for the service
• Provide reception cover and act as a first point of contact when required
• Take meeting minutes and follow up on actions
• Ensure compliance with regulatory standards (e.g. CQC) and GDPR

About you

• Professional, approachable, and reliable
• Highly organised and proactive
• A strong team player who can also work independently
• Flexible and adaptable to changing priorities
• Solutions‑focused with a positive, can‑do attitude

Benefits package worth up to £5,000 (T&C's apply)

• Pension scheme
• Enhanced DBS fully covered and automatically added to the update service
• Specialist training beyond the mandatory training requirements
• Paid for e‑learning training
• Reward and recognition through vouchers and cash incentives for Christmas and long service
• Refer a friend scheme – up to £1,000 (depending on role)
• Paid for company events
• Cycle to work scheme
• Healthcare cash plan up to £700 (including dentistry, optical plus access to 24/7 employee assistance programme offering psychological support to staff to avoid stress and burn out, ensuring everyone can focus on caring for our residents)
• Access to Blue Light card – over 13,000 discount