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- Tasks: Provide support and advice on Self-Directed Support options to clients and their families.
- Company: Join a community-focused organisation dedicated to enhancing lives.
- Benefits: Part-time hours, travel expenses reimbursed, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills, customer service experience, and a driving license.
- Other info: Flexible working hours and opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Do you pride yourself on providing great customer service and have experience in a customer facing role? We have an exciting opportunity for a friendly and dedicated individual to join our team as a Self-Directed Support (SDS) Advisor on a part-time (30 hours per week), permanent basis.
Based in Inverurie, as an SDS Advisor, you will deliver information, advice and support on the Self-Directed Support options available to recipients and/or their families to allow them to make informed choices on the support they receive. You’ll work closely with Social Workers and visit clients in their own homes, so we will need you to hold a full driving license and have access to your own vehicle so that you can travel within the local area as part of the role (travel expenses would be reimbursed as set out in Cornerstone's expense policy with travel reimbursed by HMRC legislation).
About You
- Excellent customer service skills
- Effective verbal & written communication skills
- The ability to work on your own initiative and produce high quality, accurate work
- Demonstrable experience of working Microsoft office applications
- The ability to build and maintain effective working relationships
- Professionalism with a can-do attitude
- A proactive solutions focused approach to problem solving
- A driving license and access to your own vehicle
Working hours: This is a Monday-Friday role and working hours would be mutually agreed with your line manager.
Sound interesting? What are you waiting for? Apply today! We’d love to hear from you.
Have any questions? Please contact Wendy Ellis on 07825050118.
Please note - If you have spent more than 12 months out with the UK (excluding France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal, Romania or Spain) within the last 10 years while over the age of 18, you will be asked to provide a criminal record certificate from the relevant government/police authority as part of our checks. Successful candidates will be required to join the Protection of Vulnerable Groups Scheme.
Cornerstone welcomes applications from all sections of the community and actively seeks to increase the diversity of our workforce.
Self Directed Support Service Advisor employer: Cornerstone, Company
Contact Detail:
Cornerstone, Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self Directed Support Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts and let them know you're on the hunt for a role as an SDS Advisor. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing your experience and how you can bring that can-do attitude to the team.
✨Tip Number 3
Show off your skills! If you have any relevant experience with Microsoft Office or working with clients, be ready to share specific examples. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Cornerstone.
We think you need these skills to ace Self Directed Support Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly and dedicated approach.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the job description. We’re looking for candidates who understand the role of an SDS Advisor and can demonstrate how their skills align with our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Cornerstone, Company
✨Know Your Customer Service Skills
Make sure you can highlight your excellent customer service skills during the interview. Think of specific examples where you've gone above and beyond for a customer, as this will show your dedication and ability to handle various situations.
✨Brush Up on Communication
Since effective verbal and written communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully communicated complex information to clients or colleagues.
✨Demonstrate Initiative
Be ready to discuss times when you've taken the initiative in your previous roles. This could be anything from suggesting improvements to processes or taking on additional responsibilities. It shows that you're proactive and solutions-focused.
✨Familiarise Yourself with Microsoft Office
As you'll need to work with Microsoft Office applications, make sure you're comfortable using them. If there are any specific tools mentioned in the job description, brush up on those so you can confidently discuss your experience with them.