IT Operations Manager in London

Corndel is a multi‐award‐winning strategic skills provider, delivering transformational learning programmes in data, AI, leadership, and technology in partnership with world‐class organisations. We combine human coaching with cutting‐edge digital content to make a meaningful impact and deliver business performance in the workplace. Our vision is to shape a world where everyone is empowered to be their professional best. We are one of the fastest growing companies in the UK and provide a great platform for proactive and motivated individuals to take the next exciting step in their career. You will be joining an organisation with a fun, entrepreneurial and supportive environment.

Role Details

• Full‐time, permanent role
• Hybrid working: 3 days in the London office per week
• Package: Pension, unlimited leave, flexible working
• Department: IT
• Reporting line: Reporting to the IT Director

Role Overview

The IT Operations Manager is responsible for ensuring the smooth and efficient operation of IT services across the organisation. This role focuses on operational excellence, compliance, and service reliability rather than strategic transformation. The role requires strong technical knowledge, excellent organisational skills, and the ability to coordinate both internal IT teams and external vendors to maintain high service standards.

Your Day‐to‐Day

• Manage and maintain the organisation's Azure and Microsoft 365 environments, ensuring availability, security, and performance.
• Oversee patching, updates, and lifecycle management for cloud services and endpoints.
• Implement and maintain operational procedures, including backup, disaster recovery, and change management.
• Manage procurement, deployment, and retirement of IT hardware for office and remote users.
• Maintain accurate device inventory records and ensure timely replacements and upgrades.
• Act as escalation point for operational issues, ensuring timely resolution and minimal disruption.
• Liaise with Microsoft, hardware suppliers, and managed service providers for support and operational services.
• Track and report on cloud service health, device compliance, and operational KPIs.
• Lead, support, and guide technical staff responsible for day‐to‐day operations.
• Assist the IT Director with operational cost management and budget tracking.
• Maintain accurate records of configurations, processes, and operational standards.

Essential Skills & Experience

• Strong knowledge of Microsoft Azure, Microsoft 365, and Intune administration.
• Experience in IT operations or service delivery within a cloud‐first organisation.
• Proven experience managing hardware lifecycle and endpoint security.
• Excellent organisational and problem‐solving skills.
• Ability to manage vendors and ensure compliance with operational standards.

Desirable Skills & Experience

• Bachelor's degree or higher in a relevant IT discipline.
• ITIL certification or experience with IT service management frameworks.
• Relevant industry certifications (Microsoft, Azure, etc.).
• Experience with Office 365, Azure AD, and Intune.

Personal Attributes

• Collaborative, proactive, and organised.
• Strong ownership mindset with focus on operational excellence.
• Calm under pressure and able to manage multiple priorities effectively.

Why Join Corndel?

We’re committed to having a fully inclusive, welcoming, and safe culture and are always striving to adapt and improve. We provide a flexible and supportive environment, where you will have autonomy over the success of your role. We are an industry leader in our field, with quality and excellence at the heart of what we do. As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer. As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment. We’ll work with you to ensure appropriate support is in place. Corndel is committed to safeguarding and safer recruitment practices and will undertake pre‐employment checks on the successful candidate, including Enhanced DBS Disclosure and a Barred List Check.