Head of Applications in London

Package: Pension, Unlimited leave, Flexible working, Healthcare Cash Plan

Location: Hybrid, London Office 2x a week

About Corndel:

Corndel is an award‑winning UK training provider specialising in high‑quality leadership and technology programmes that accelerate organisational and personal performance. We partner with many of the UK’s largest and most forward‑thinking employers to deliver practical, impactful learning that aligns with real business priorities. With a fast‑growing, entrepreneurial culture, Corndel offers an environment where driven, ambitious people can thrive. We combine high standards, a supportive team ethos, and a commitment to inclusivity to ensure colleagues can do their best work and progress in their careers.

The New Client Acquisition Team targets companies in the private, public and charity sectors, building strategic partnerships with large organisations to develop their employees in line with talent and digital strategies.

Purpose of the Role:

Corndel is on an exciting journey of growth and transformation. As we introduce new programmes, products and ways of working, the optimisation of our core applications is becoming increasingly central to how we operate. The Head of Applications will take ownership of these systems, ensuring they are well-designed, well-supported and used to their full potential. Working closely with colleagues from across the business, you will help shape processes, improve user experience and make sure our systems enable people to do their best work. You will ensure that we draw maximum value from our contracts and vendor relationships. This role is ideal for someone who enjoys solving problems, building strong relationships and turning business needs into practical, scalable solutions.

Key Responsibilities:

• Application Configuration & Support: Configure and optimise our core applications so they truly meet business needs. Work alongside business teams to design better workflows, remove friction and improve the day-to-day experience for users. Act as the expert point of contact for core application queries, ensuring issues are resolved quickly and well. Keep documentation, guidance and training materials clear, accessible and up to date.
• Business Requirements & Transformation Support: Engage with colleagues across Corndel to understand new requirements as our programmes and processes evolve. Translate these requirements into system changes, enhancements or new configurations. Support the rollout of new products and processes, ensuring systems enable a smooth, confident transition. Help embed change by supporting communication, training and best-practice adoption.
• Application Integration & Technical Enhancement: Support integrations between our applications, working with APIs, automation tools and low/no-code platforms. Work with internal and external technical specialists to ensure enhancements follow strong governance and are well documented. Use automation and workflow tools to deliver smart, efficient solutions where appropriate.
• Application Strategy & Lifecycle: Contribute to the ongoing strategy and roadmap for our applications, ensuring they evolve with the organisation’s needs. Assess new tools or enhancements with a focus on scalability, security, user experience and integration. Monitor system performance and user adoption, identifying opportunities for continuous improvement.
• Vendor & License Management: Build positive relationships with software vendors to ensure we get the most value from our contracts. Oversee licence use, compliance and renewals, ensuring we have the right level of access at the best value. Maintain accurate records and support forecasting for future needs.
• Cross-Functional Collaboration: Work closely with colleagues managing other systems to ensure alignment and avoid duplication. Collaborate with the Data and AI teams to support data quality, consistency and effective reporting. Partner with operational and programme teams to identify opportunities where system improvements can support better outcomes for learners, clients and colleagues.

Skills & Experience:

Essential: Experience managing business applications in a mid-sized or large organisation. Hands-on experience configuring workflow or enterprise platforms (e.g., Aptem, Monday.com, CRM, LMS or similar). Good understanding of system integrations and/or low/no-code automation tools. Strong ability to understand business needs and translate them into practical, effective system solutions. Confident communicator who builds trusted relationships across teams. Experience managing vendors and software licences. A proactive, problem-solving approach with a commitment to continuous improvement.

Desirable: Familiarity with structured change processes (SDLC, ITIL, or similar). Understanding of cybersecurity considerations in application management. Experience supporting digital or operational transformation. Knowledge of HubSpot or Salesforce. Experience of AI capability build and how this is achieved within the wider core application environment.

Reporting and Relationships:

Reports to: IT Director Internal: IT team, Data team, AI team, Product and Commercial teams, Operational teams, Change & Transformation, End users External: Application vendors, technical partners, consultants.

Why join Corndel?

We're committed to having a fully inclusive, welcoming and safe culture and always striving to improve. We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role. We're a leader in our field, with quality and excellence at the heart of what we do. We welcome applications from candidates of all backgrounds. However, please note that we’re currently unable to offer visa sponsorship, so you’ll need to have existing right to work in the UK to be considered for this role.

As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer. As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer. If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment. We’ll work with you to make sure any appropriate support is in place and make the application process a more positive experience.

Corndel is committed to safeguarding and safer recruitment practices and will undertake pre-employment checks on the successful candidate, including Standard DBS Disclosure.