Enrolment and Claims Officer Excellence, Compliance and Learner Experience · United Kingdom · in London

Overview

Role: Enrolment and Claims Officer

Salary: £30,618

Package: Pension, Unlimited leave, Flexible working, Healthcare cash plan

Location: Remote

Start date: ASAP

Hours: Full-time, 40 hours per week

About Corndel

Corndel is a multi-award-winning UK management and technology training provider, delivering high-quality programmes across the full employee lifecycle. We partner with some of the UK’s largest and most exciting organisations to drive organisational performance through transformational learning.

Our vision is to shape a world where everyone is empowered to be their professional best. As one of the UK’s fastest-growing training providers, we offer a supportive, high-performance environment where people are trusted, developed, and encouraged to make a real impact.

The Role

The Enrolment and Claims Officer plays a critical role in ensuring Corndel remains compliant with funding regulations while delivering a smooth and efficient learner onboarding experience. You will be responsible for managing learner enrolments and funding claims accurately, on time, and in line with external funding rules and internal business priorities.

This role requires strong attention to detail, confidence working with data and systems, and the ability to collaborate effectively across Sales, Operations, and Curriculum teams.

Key Responsibilities

• Apply funding rules and guidance to assess learner eligibility and programme compliance
• Manage programme starts and learner registrations within defined timescales
• Liaise with learners and internal stakeholders to gather, validate, and review required documentation
• Maintain accurate learner records in Management Information Systems, ensuring data integrity at all times
• Ensure all enrolment and claims activity is completed accurately, on time, and in line with funding requirements
• Communicate compliance decisions clearly and appropriately to relevant stakeholders
• Maintain up-to-date knowledge of funding rules, data requirements, and audit expectations
• Support Curriculum and Operations teams by providing guidance on funding and claims requirements
• Identify risks, issues, or gaps in data or compliance and escalate where appropriate

About You

You are detail-oriented, reliable, and motivated by doing things properly and compliantly. You take ownership of your work, manage your time effectively, and are comfortable working independently in a remote environment.

You enjoy working with rules, processes, and data, and you are confident asking questions and seeking clarification to get things right. You take pride in accuracy and understand the importance of compliance in a regulated setting.

Skills & Capabilities

• Strong organisational skills with the ability to manage multiple deadlines
• High attention to detail and a “right first time” approach to work
• Clear and confident written and verbal communication skills
• Ability to interpret and apply complex rules or guidance accurately
• Sound judgement, with the confidence to escalate issues when required
• Comfortable working at pace while maintaining quality and accuracy
• Strong IT skills and confidence learning new systems

Experience (Desirable)

• Experience working in a regulated or compliance-driven environment
• Experience in enrolment, claims, funding administration, or similar operational roles
• Experience working in a fast-paced, process-driven organisation
• Understanding of the purpose and importance of enrolment and claims functions

Why join Corndel?

We are committed to having a fully inclusive, welcoming and safe culture and always striving to improve. We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role.

We are a leader in our field, with quality and excellence at the heart of what we do. We welcome applications from candidates of all backgrounds. However, please note that we’re currently unable to offer visa sponsorship, so you’ll need to have existing right to work in the UK to be considered for this role.

As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.

As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview; in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer.

If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment. We’ll work with you to make sure any appropriate support is in place and make the application process a more positive experience.

Corndel is committed to safeguarding and safer recruitment practices and will undertake pre-employment checks on the successful candidate, including Standard DBS Disclosure.