At a Glance
- Tasks: Provide top-notch customer support and manage administrative tasks for vital services.
- Company: Join Cormac's Highways & Environment division, making a difference in Cornwall.
- Benefits: Permanent contract, flexible hours, and a supportive work environment.
- Other info: Opportunity for career growth and development in a dynamic setting.
- Why this job: Be part of a team that values your skills and helps the community.
- Qualifications: Experience in admin or customer service, strong communication, and organisational skills.
The predicted salary is between 24000 - 28000 £ per year.
Are you highly organized, people-focused, and confident in both customer service and admin tasks? Join Cormac's Highways & Environment division as a Customer Support Officer and play a key role in supporting vital services across Cornwall. You’ll deliver outstanding technical support to internal teams, elected members, stakeholders and the public. Provide comprehensive administrative support to ensure smooth day-to-day management of incoming enquiries and service requests, including email correspondence, processing insurance claim reports, managing defect and enquiry systems whilst maintaining the highest standards of customer service.
We are currently looking to fill 2 x fulltime positions or the equivalent part time positions.
About you
- Previous experience working as part of an admin or customer service team.
- Experience managing busy workloads whilst maintaining high levels of accuracy, attention to detail and timeliness.
- Have excellent communication skills with the ability to communicate effectively with internal and external customers.
- Great organisational and IT skills, with the ability to adapt and learn new systems.
- 5 GCSEs at grade 4 (c) or above including English.
Our offer to you
- Working Hours: 2 x 37 hours or part-time equivalent, Monday to Friday with core hours.
- Contract Type: Permanent.
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.
To apply
It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV.
Contact us
If you’d like to have a discussion about the role, please feel free to contact our in-house resourcing team for an informal chat about the role. Thank you for your interest in supporting our important work at Cormac.
Customer Support Officer in Redruth employer: CORMAC
Cormac is an excellent employer that values its employees by fostering a supportive and collaborative work culture in the heart of Cornwall. With a commitment to professional development, we offer numerous growth opportunities and a range of benefits, including flexible working hours and a focus on employee well-being. Join us as a Customer Support Officer and be part of a team dedicated to delivering vital services while making a meaningful impact in the community.
