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- Tasks: Manage public open spaces and provide top-notch customer service to the community.
- Company: Cormac Solutions Ltd, dedicated to environmental management and community engagement.
- Benefits: Generous pension, employee discounts, flexible working, and professional development opportunities.
- Why this job: Make a real difference in your community while working in a supportive team environment.
- Qualifications: Experience in environmental or customer service roles, strong communication skills, and a full UK driving licence.
- Other info: Join a dynamic team with excellent career growth and training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Cormac Solutions Ltd is looking for a highly organised and proactive officer, with a passion for the natural environment and delivering high-quality customer service. This role will join the Environment Network team, in its delivery of ongoing management of Cornwall Council Environment Public Open Space assets. This includes formal parks and gardens, amenity areas, play areas, cemeteries and closed churchyards, as well as the maintenance of urban highway verge areas.
You will represent the team in front-line customer service, handling a range of different queries from the public, elected officials and local stakeholders with confidence, accuracy and in a professional manner. This will support the wider team in appropriately responding to queries and complaints in a timely way, especially where risks are identified, and you will be expected to confidently triage and prioritise new cases as they come in. You will share essential information to allow site-based officers to investigate further, where required, and produce high-quality responses to enquiries based on site feedback and Cornwall Council policies.
You’ll also take the lead in other administrative functions, such as maintaining and improving the team’s data management systems, producing reports, and developing internal processes. You will liaise internally with other teams and our client, so the ability to build and maintain excellent working relationships is essential.
Duties will include:
- Serve as the primary contact for the public, elected officials, town and parish councils, local organisations, landowners, tenants, individuals, and user groups regarding the management of Public Open Spaces, Formal Parks and Gardens, Play Areas, Cemeteries, Closed Churchyards, and urban highway verges.
- Assess and prioritise new cases based on required standards and legal obligations, taking prompt and appropriate action according to procedures and technical knowledge, aiming to resolve enquiries as the first point of contact.
- Assist with and lead the preparation of technical correspondence and reports, including drafting legal letters to landowners to enforce compliance with legislation.
- Assist in preparing and compiling internal process documents, such as site management plans and process flowcharts.
- Receive and handle direct requests as well as those referred from the Cormac and Cornwall Council administration teams.
- Maintain the Environment Service’s data management systems, including managing access to sensitive information and generating technical reports as required.
About You:
- Experience and knowledge in an environment, customer and data management related role.
- Confident workload management ability as part of a busy team.
- Proven experience of providing specialist advice.
- Excellent verbal and written communication skills.
- Demonstrable experience with a range of computer-based word processing and data management.
- A Full UK Driving Licence.
Our offer to you:
- Contract Type: Permanent
- Base: Western Group Centre, Radnor Road, Scorrier, Redruth, Cornwall (flexible/hybrid working)
- Closing Date: Midnight Monday 16th March 2026
- Working with us you will have an employee benefits package that includes:
- Generous pension scheme with employer contribution
- Employee discount scheme and wellbeing events
- Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional
- Cycle to Work scheme
- Flexible working hours & home working options
- Investment and support in your continuous training and development
- Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.
Contact us
If you’d like to have a discussion about the role, please feel free to contact our in-house resourcing team for an informal chat about the role. Thank you for your interest in supporting our important work at the Cormac.
Environment Officer (Information) in England employer: CORMAC
Contact Detail:
CORMAC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Environment Officer (Information) in England
✨Tip Number 1
Get to know the company! Research Cormac Solutions Ltd and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in their mission.
✨Tip Number 2
Practice your communication skills. Since you'll be handling queries from the public and officials, being clear and confident in your responses is key. Try role-playing with a friend to get comfortable!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to environmental management. Building relationships can give you insider info and boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Cormac Solutions Ltd.
We think you need these skills to ace Environment Officer (Information) in England
Some tips for your application 🫡
Show Your Passion for the Environment: Make sure to highlight your love for the natural environment in your application. We want to see how your enthusiasm aligns with our mission at Cormac Solutions Ltd.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role.
Demonstrate Your Customer Service Skills: Since this role involves front-line customer service, share examples of how you've successfully handled queries or complaints in the past. We want to know how you can represent us professionally!
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect the specific requirements of the Environment Officer role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
How to prepare for a job interview at CORMAC
✨Know Your Environment
Make sure you brush up on your knowledge of local environmental issues and the specific responsibilities of the Environment Officer role. Familiarise yourself with Cornwall Council's policies and how they relate to public open spaces, as this will show your passion and preparedness.
✨Customer Service Skills Shine
Since this role involves front-line customer service, think of examples from your past experiences where you've handled queries or complaints effectively. Be ready to discuss how you prioritised tasks and resolved issues, demonstrating your proactive approach.
✨Data Management Know-How
Highlight your experience with data management systems during the interview. Prepare to discuss specific tools you've used and how you've maintained data accuracy. This will be crucial since the role involves managing sensitive information and generating reports.
✨Build Relationships
Emphasise your ability to build and maintain relationships with various stakeholders. Think of examples where you've successfully collaborated with teams or external parties, as this will be key in liaising with other teams and clients in this role.