At a Glance
- Tasks: Assess customer needs and install innovative TEC solutions for independent living.
- Company: Join Corserv Care, a forward-thinking team transforming lives in Cornwall.
- Benefits: Competitive salary, supportive environment, hands-on tech experience, and career growth.
- Other info: Enjoy a collaborative workplace with a commitment to equality and diversity.
- Why this job: Make a real impact on people's lives through technology-enabled care.
- Qualifications: Customer service experience, confident communicator, and basic technical skills required.
The predicted salary is between 25947 - 25947 € per year.
Join Us in Shaping the Future of Care with Technology Enabled Care (TEC)
Salary: £25,947.47 per annum
Working Hours: 37 hours per week
Contract Type: Permanent
Base: Victoria Commercial Centre, Station Approach, Victoria, Roche, St Austell, PL26 8LG
Other: Use of company van to be returned to work base location each day.
Are you passionate about helping people live independently and safely in their own homes? At TEC Services, we’re transforming lives through innovative technology. We provide high-quality telecare solutions—including personal alarms, sensors, and other TEC equipment—that empower individuals to stay safe, confident, and connected.
As part of our forward-thinking team, you’ll play a vital role in delivering preventative care and supporting reablement services, fostering strong local partnerships and ensuring TEC is a key part of every care journey.
About the Role
We’re looking for someone who thrives in a customer-facing role and is excited to make a real difference through Technology Enabled Care. If you’re seeking a career with purpose, variety, and the chance to learn and grow in a rapidly evolving field, we’d love to hear from you.
What You’ll Do:
- Assess customer needs and recommend TEC solutions that promote independence.
- Install and maintain lifeline alarms and TEC equipment to national standards.
- Educate customers and their support networks on how to use TEC effectively.
- Collaborate with reablement teams and other professionals to deliver joined-up care.
- Manage referrals, coordinate installations, and ensure timely service delivery.
- Maintain accurate records, complete risk assessments, and uphold safeguarding standards.
- Support equipment servicing, stock management, and compliance with KPIs and data protection.
About You
We’re looking for someone who is:
- Experienced in customer service (Level 3 or equivalent).
- A confident communicator with a proactive, problem-solving mindset.
- Technically capable—comfortable using basic tools and software.
- Organised, self-motivated, and able to work independently.
- Knowledgeable about GDPR and data handling.
- A driver with the ability to work at moderate heights (e.g., step ladders).
- Full driving licence is required.
Why Join Us?
- Be part of a service that’s making a real impact in people’s lives.
- Work in a supportive, collaborative environment.
- Gain hands-on experience with cutting-edge care technology.
- Enjoy a role that offers variety, autonomy, and purpose.
About Corserv Care
Trusted – Positive – Innovative – Collaborative – Join us
It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development.
With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all background and experience.
ABOUT THE TEAM
Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services, Proper Job Café and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall.
Safeguarding Commitment
We’re committed to protecting the welfare of our service users. This role requires an Enhanced DBS check.
Ready to Apply?
It’s easy! Just click APPLY below to create your candidate profile, answer a few questions, and upload your CV.
Closing date: Midnight Thursday 4th June 2026
Thank you for your interest and we look forward to hearing from you soon!
TEC Assessment and Installation Coordinator in Roche employer: CORMAC Solutions
At Corserv Care, we are dedicated to transforming lives through innovative technology in a supportive and collaborative environment. As a TEC Assessment and Installation Coordinator, you will enjoy a role that offers variety, autonomy, and the opportunity to make a real impact in people's lives while working in the beautiful county of Cornwall. We prioritise professional development and foster a culture of equality and diversity, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land TEC Assessment and Installation Coordinator in Roche
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TEC Services and Corserv Care. Understand their mission and values, and think about how your skills can contribute to their goal of transforming lives through technology.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and technical skills. Think of examples from your past experiences that showcase your problem-solving abilities and how you’ve helped others.
✨Tip Number 3
Show your passion! During the interview, express your enthusiasm for helping people live independently and safely. Share why you’re excited about working in Technology Enabled Care and how you can make a difference in the community.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace TEC Assessment and Installation Coordinator in Roche
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the TEC Assessment and Installation Coordinator role. Highlight your customer service experience and any technical skills you have, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about Technology Enabled Care. Share specific examples of how you've helped others or solved problems in previous roles to show us your proactive mindset.
Showcase Your Communication Skills:Since this role is customer-facing, it's important to demonstrate your communication skills. Use clear and concise language in your application, and consider mentioning any experience you have in educating customers or collaborating with teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s straightforward—just create your candidate profile, answer a few questions, and upload your CV. We can’t wait to see your application!
How to prepare for a job interview at CORMAC Solutions
✨Know Your TEC Stuff
Familiarise yourself with the technology enabled care solutions that the company offers. Understand how personal alarms and sensors work, and be ready to discuss how these can help individuals live independently. This shows your passion for the role and your commitment to making a difference.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight situations where you’ve solved problems or educated customers effectively. This will demonstrate your proactive mindset and ability to communicate confidently, which is crucial for this role.
✨Be Organised and Detail-Oriented
Since the role involves managing referrals and maintaining accurate records, come prepared to discuss how you stay organised. You might want to share specific tools or methods you use to keep track of tasks and ensure timely service delivery. This will show that you can handle the responsibilities of the position.
✨Understand GDPR and Data Handling
Brush up on your knowledge of GDPR and data protection regulations. Be ready to explain how you would handle sensitive information responsibly. This is particularly important in a role that involves working with vulnerable individuals, and it will reflect your understanding of safeguarding standards.
