At a Glance
- Tasks: Answer emergency calls and provide vital support to clients in distress.
- Company: Join Corserv Care, a supportive team dedicated to helping others.
- Benefits: Competitive salary, overtime pay, hybrid work options, and career growth.
- Other info: Dynamic role with flexible shifts and opportunities for advancement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Good IT skills, calm under pressure, and customer service experience preferred.
The predicted salary is between 25948 - 25948 € per year.
Join Our Team at Corserv Care as a Call Handler (Days)/ TEC Officer
Salary: £25,948.00 per annum, plus overtime and shift enhancements.
Working Hours: 37 per week across a 5 week rota. Working 12 hour shifts day time, 7am to 7pm. Also, some nights 7pm to 7am. When we are short staffed, we will ask night time staff workers to move to days & visa-versa. Also there are some day shifts in the night time rota (Approx 3 days in a 5 week rota).
Contract Type: Permanent
Base: Corserv Care Lifeline, Office 21, Victoria Commercial Centre, Station Approach, Victoria, Roche, ST Austell PL26 8LG.
Other: Hybrid role: Some shifts are office based at Roche & some shifts are working from home.
About the role: Do you love helping people, do you have excellent communication skills and would you make a good alarm receiver/ call operator for our TEC Services? We're looking for a Call Handler/TEC Officer to join our dynamic HR team. In this key role, you'll provide vital support responding promptly and professionally to incoming emergency calls from our Corserv Care clients. If you're looking to grow your career in Technology Enabled Services within a supportive and fast-paced environment, we’d love to hear from you.
Role Purpose: TEC Services is a telecare service offering high quality call handling, monitoring and installation of personal alarms, sensors and other technology enabled care equipment to support people to remain in or return to their own homes and be as safe and independent as possible with the use of TEC.
What you'll be doing:
- All calls need to be answered in accordance with Technology Enabled Care (TEC) requirements and standards.
- Calls will include potentially emergency life-threatening situations where you will provide the appropriate help, advice, and assistance to callers who may be in distress, including escalation to the emergency services.
- Respond to out of hours calls on behalf of Housing Associations and Local Authority partners, including emergency housing repairs, homeless assessments, and lone worker monitoring, as well as providing advice and assistance in response to general enquiries.
- Provide administration support to TEC Service including but not limited to stock control and equipment, processing of referrals, co-ordinating appointments, and the accurate inputting and maintenance of client and related data.
The split of duties will be approximately 75% alarm calls handling and 25% administrative support.
About you:
Qualifications & experience essential criteria:
- Good knowledge and skills in the use of databases including data input/record keeping.
- Good IT skills and ability to learn new software.
- Ability to work in a fast-paced environment and work to deadlines.
- To be able to remain calm and offer excellent customer service.
- Ability to be flexible to meet rota pattern and service priorities.
Qualifications & experience desirable criteria:
- Knowledge of technology enabled care equipment.
- Experience in health or social care.
- Previous call centre experience.
Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.
To apply: It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV.
Closing date: 9:00am Friday 5th June 2026. We are reviewing CV’s on a daily basis and you may be contacted regarding your availability for interview. We may also close the advert early due to a high volume of interested applicants, therefore early applications are recommended. Thank you for your interest and we look forward to hearing from you soon!
Call Handler Days TEC Officer in Roche employer: CORMAC Solutions
At Corserv Care, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment for our Call Handler (Days)/TEC Officer role. With competitive salaries, opportunities for overtime, and a hybrid working model, we ensure our employees can thrive both personally and professionally. Our commitment to employee growth, coupled with a strong focus on teamwork and community support, makes Corserv Care a rewarding place to build your career in Technology Enabled Services.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler Days TEC Officer in Roche
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Corserv Care. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Call Handler/TEC Officer, especially your communication skills and ability to stay calm under pressure.
✨Tip Number 3
Show off your tech skills! Since this role involves technology enabled care, be ready to discuss any relevant experience you have with tech or databases. If you’ve used similar systems before, share those examples to highlight your fit for the job.
✨Tip Number 4
Apply through our website! It’s super easy to create a candidate profile and upload your CV. Plus, applying early can give you an edge since they review applications daily. Don’t miss out on this opportunity!
We think you need these skills to ace Call Handler Days TEC Officer in Roche
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Call Handler/TEC Officer role. Highlight your communication skills and any relevant experience in health or social care to catch our eye!
Showcase Your Customer Service Skills:Since this role involves helping people in potentially distressing situations, emphasise your ability to remain calm and provide excellent customer service. Share examples of how you've handled tough situations in the past.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our team!
Apply Early!:Don’t wait until the last minute to apply! We review applications daily and may close the advert early if we get a lot of interest. Get your application in through our website as soon as you can!
How to prepare for a job interview at CORMAC Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Handler/TEC Officer. Familiarise yourself with the key tasks like responding to emergency calls and providing support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves handling distressing calls, practice articulating your thoughts clearly and calmly. You might want to prepare examples from past experiences where you successfully communicated in high-pressure situations. This will show that you can handle the demands of the job.
✨Highlight Your IT Proficiency
Given the importance of databases and software in this role, be ready to discuss your IT skills. Mention any relevant experience with data input or record-keeping systems. If you've worked with technology-enabled care equipment before, definitely bring that up!
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility in working hours and a collaborative approach. Be prepared to talk about how you've adapted to changing schedules in the past and how you work well within a team. This will show that you're a good fit for their dynamic environment.
