At a Glance
- Tasks: Handle emergency calls and provide vital support to clients in distress.
- Company: Join Corserv Care, a supportive team dedicated to helping others.
- Benefits: Competitive salary, overtime pay, hybrid working, and career growth opportunities.
- Other info: Flexible shifts with a mix of home and office work.
- Why this job: Make a real difference in people's lives while developing your skills in a fast-paced environment.
- Qualifications: Good IT skills, database knowledge, and ability to stay calm under pressure.
The predicted salary is between 25948 - 25948 € per year.
Join Our Team at Corserv Care as a Call Handler (Nights)/ TEC Officer
Salary: £25,948.00 per annum, plus overtime and shift enhancements.
Working Hours: 37 per week across a 5 week rota. Working 12 hour shifts night time, 7pm to 7am. Also, some days 7am to 7pm. When we are short staffed, we will ask night time staff workers to move to days & visa-versa. Also there are some day shifts in the night time rota (Approx 3 days in a 5 week rota).
Contract Type: Permanent
Base: Corserv Care Lifeline, Office 21, Victoria Commercial Centre, Station Approach, Victoria, Roche, ST Austell PL26 8LG.
Other: Hybrid role: Some shifts are office based at Roche & some shifts are working from home. The majority of nights are home working.
About the role: Do you love helping people, do you have excellent communication skills and would you make a good alarm receiver/ call operator for our TEC Services? We're looking for a Call Handler/TEC Officer to join our dynamic HR team. In this key role, you'll provide vital support responding promptly and professionally to incoming emergency calls from our Corserv Care clients. If you're looking to grow your career in Technology Enabled Services within a supportive and fast-paced environment, we’d love to hear from you.
Role Purpose: TEC Services is a telecare service offering high quality call handling, monitoring and installation of personal alarms, sensors and other technology enabled care equipment to support people to remain in or return to their own homes and be as safe and independent as possible with the use of TEC.
What you'll be doing:
- All calls need to be answered in accordance with Technology Enabled Care (TEC) requirements and standards.
- Calls will include potentially emergency life-threatening situations where you will provide the appropriate help, advice, and assistance to callers who may be in distress, including escalation to the emergency services.
- Respond to out of hours calls on behalf of Housing Associations and Local Authority partners, including emergency housing repairs, homeless assessments, and lone worker monitoring, as well as providing advice and assistance in response to general enquiries.
- Provide administration support to TEC Service including but not limited to stock control and equipment, processing of referrals, co-ordinating appointments, and the accurate inputting and maintenance of client and related data.
The split of duties will be approximately 75% alarm calls handling and 25% administrative support.
About you:
Qualifications & experience essential criteria:
- Good knowledge and skills in the use of databases including data input/record keeping.
- Good IT skills and ability to learn new software.
- Ability to work in a fast-paced environment and work to deadlines.
- To be able to remain calm and offer excellent customer service.
- Ability to be flexible to meet rota pattern and service priorities.
Qualifications & experience desirable criteria:
- Knowledge of technology enabled care equipment.
- Experience in health or social care.
- Previous call centre experience.
Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.
To apply: It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV. We are reviewing CV’s on a daily basis and you may be contacted regarding your availability for interview. We may also close the advert early due to a high volume of interested applicants, therefore early applications are recommended.
Closing date: 9:00am Friday 5th June 2026. Thank you for your interest and we look forward to hearing from you soon!
Call Hander Nights TEC Officer in Roche employer: CORMAC Solutions
At Corserv Care, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and personal growth. Our Call Handler (Nights)/TEC Officer role provides not only competitive pay and shift enhancements but also the flexibility of hybrid working, allowing you to balance your professional and personal life effectively. With opportunities for career advancement in Technology Enabled Services, you'll be part of a dedicated team making a real difference in the lives of our clients in the beautiful location of Roche, ST Austell.
StudySmarter Expert Advice🤫
We think this is how you could land Call Hander Nights TEC Officer in Roche
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Corserv Care. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Call Handler/TEC Officer. Remember, they want to see how you handle pressure and communicate effectively.
✨Tip Number 3
Show off your soft skills! In this role, you'll need to be calm and collected, especially during emergency calls. Think of examples from your past experiences where you've demonstrated excellent customer service or problem-solving skills under pressure.
✨Tip Number 4
Apply through our website! It’s super easy to create a candidate profile and upload your CV. Plus, we review applications daily, so you won’t have to wait long to hear back. Don’t miss out on this opportunity!
We think you need these skills to ace Call Hander Nights TEC Officer in Roche
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Call Handler/TEC Officer. Highlight any relevant experience in call handling, customer service, or technology-enabled care. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since this role involves responding to emergency calls, it's crucial to demonstrate your excellent communication skills. Use examples in your application that show how you've effectively communicated in high-pressure situations.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, especially when it comes to understanding your qualifications and experiences. Remember, less is often more!
Apply Early!:Don’t wait until the last minute to submit your application. We review CVs daily and may close the advert early if we get a lot of interest. Get your application in through our website as soon as you can!
How to prepare for a job interview at CORMAC Solutions
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Call Handler/TEC Officer role. Familiarise yourself with the responsibilities, especially around emergency call handling and the use of technology enabled care equipment. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
As a Call Handler, excellent communication is key. Prepare examples from your past experiences where you've effectively communicated in high-pressure situations. Practising clear and calm responses can also help you demonstrate your ability to handle distressing calls during the interview.
✨Demonstrate Flexibility and Adaptability
Given the nature of the shifts and the potential for changing roles between day and night, be ready to discuss how you can adapt to different working patterns. Share any previous experiences where you've successfully adjusted to new challenges or environments.
✨Prepare Questions About the Team and Culture
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics and the culture at Corserv Care. This shows that you're not just interested in the job, but also in how you would fit into their environment, which is crucial for a supportive role like this.
