At a Glance
- Tasks: Support vital services in Cornwall with outstanding customer service and admin tasks.
- Company: Join Cormac's Highways & Environment division, a people-focused organisation.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Permanent position with excellent career growth opportunities.
- Why this job: Make a real difference while developing your skills in a dynamic role.
- Qualifications: Experience in admin or customer service, with strong communication and organisational skills.
The predicted salary is between 25948 - 25948 £ per year.
About the role
Are you highly organised, people-focused, and confident in both customer service and admin tasks? Join Cormac's Highways & Environment division as a Customer Support Officer and play a key role in supporting vital services across Cornwall. You'll deliver outstanding technical support to internal teams, elected members, stakeholders and the public. Provide comprehensive administrative support to ensure smooth day-to-day management of incoming enquiries and service requests, including email correspondence, processing insurance claim reports, managing defect and enquiry systems whilst maintaining the highest standards of customer service.
We are currently looking to fill 2 x fulltime positions or the equivalent part time positions.
About you
We are looking for you to have the following:
- Previous experience working as part of an admin or customer service team.
- Experience managing busy workloads whilst maintaining high levels of accuracy, attention to detail and timeliness.
- Excellent communication skills with the ability to communicate effectively with internal and external customers.
- Great organisational and IT skills, with the ability to adapt and learn new systems.
- 5 GCSEs at grade 4 (c) or above including English.
Our offer to you
Salary: £25,948
Working Hours: 2 x 37 hours or part-time equivalent, Monday to Friday with core hours 0800-1600 hours.
Contract Type: Permanent
Base: Scorrier/Home working - Hybrid
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.
To apply
It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV.
Contact us
If you’d like to have a discussion about the role, please feel free to contact our in-house resourcing team for an informal chat about the role. Thank you for your interest in supporting our important work at Cormac.
Customer Support Officer (Highways & Environment) in Redruth employer: CORMAC Solutions
Cormac is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Customer Support Officer in the Highways & Environment division, you will enjoy a hybrid working model from Scorrier, allowing for flexibility while contributing to vital services across Cornwall. With competitive salary packages and a commitment to safeguarding, Cormac fosters an environment where your skills are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer (Highways & Environment) in Redruth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CORMAC Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CORMAC Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Officer (Highways & Environment) in Redruth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CORMAC Solutions:Your cover letter is your chance to shine! Tell us why you want to work at CORMAC Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CORMAC Solutions!
How to prepare for a job interview at CORMAC Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
