At a Glance
- Tasks: Support digital tools implementation and optimise processes in the Care division.
- Company: Join Corserv Care, a supportive team focused on digital transformation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Opportunity to work across Cornwall with a commitment to safeguarding and data governance.
- Why this job: Make a real difference in care services while developing your skills in a dynamic environment.
- Qualifications: GCSEs in English & Maths or relevant experience; strong organisational skills required.
The predicted salary is between 27326 - 37380 € per year.
Join Our Team at Corserv Care as a Digital Implementation & Change Support Officer.
Salary: £27,326 - £37,380 per year
Working Hours: 37 per week Monday to Friday
Contract Type: 6 month Fixed Term contract
Base: Bodmin PL31 2FR, with hybrid working.
Are you an organised, detail-oriented individual with a passion for supporting people and processes? We're looking for a proactive Digital Implementation & Change Support Officer to support the successful implementation, adoption, and optimisation of digital tools within the Care division, including improvements to the existing scheduling and care planning system. If you're looking to grow your career in Digital Implementation & Change within a supportive and fast-paced environment we would love to hear from you.
Role Purpose: The Digital Implementation & Change Support Officer will coordinate user testing, map current and future processes, support solution embedding, and act as a champion for change across the service. They will work closely with operational teams, digital leads, and external suppliers to ensure the system meets user needs and delivers improved outcomes.
What you'll be doing:
- User Testing Coordination: Plan, schedule, and facilitate user testing sessions; gather and analyse feedback to inform system refinements.
- Process Mapping: Document current workflows and co-design future state processes with stakeholders to align with the new system.
- Solution Embedding: Support teams in adopting new ways of working, including developing guidance, training materials, and quick reference tools.
- Change Championing: Act as a visible advocate for the system, promoting benefits and addressing concerns to support cultural and behavioural change.
- Monitoring & Feedback: Track adoption metrics, gather user feedback post-implementation, and identify opportunities for continuous improvement.
- Stakeholder Engagement: Build strong relationships with internal teams, system champions, and external partners to ensure collaborative delivery.
- Change Implementation: Work with the central Project Management Office and Business Systems Teams to deliver required change and improvement.
About you:
- GCSE Grade 5 or equivalent in English & Maths, or relevant applicable time served industry experience.
- Experience supporting digital or service transformation projects.
- Strong organisational and coordination skills, particularly in managing testing or training activities.
- Experience of working in the health and social care sector and an understanding of the complexities of delivering care services and how digital technologies can support this.
- Ability to engage and communicate effectively with a wide range of stakeholders.
- Experience in process mapping and service improvement methodologies (e.g., Lean, Six Sigma, or similar).
- Comfortable working with digital systems and interpreting user feedback to inform change.
- A proactive, flexible, and solution-focused approach.
- Level 3 or above qualification in a relevant field (e.g. Business Administration, Health and Social Care, IT, Project Management, or equivalent experience).
- Evidence of continuing professional development in areas such as digital transformation, service improvement, or change management.
Other Requirements:
- Ability to travel regularly across Cornwall.
- Comfortable working in a hybrid/remote model.
- Commitment to confidentiality, GDPR compliance, and data governance.
Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.
To apply: It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV.
Closing date: Midnight Thursday 4th June 2026. Due to the volume of applicants we may contact you prior to the closing date to discuss your availability for interview. Unfortunately we will not be considering previous applicants for the role. Thank you for your interest and we look forward to hearing from you soon!
Digital Implementation & Change Support Officer in Bodmin employer: CORMAC Solutions
At Corserv Care, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in Bodmin. Our commitment to employee growth is evident through opportunities for professional development in digital transformation and change management, while our hybrid working model promotes a healthy work-life balance. Join us to make a meaningful impact in the care sector, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Implementation & Change Support Officer in Bodmin
✨Tip Number 1
Get to know the company! Research Corserv Care and understand their values, mission, and the specifics of the Digital Implementation & Change Support Officer role. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for the interview by practising common questions related to digital implementation and change management. Think about how your past experiences align with the responsibilities of the role, especially around user testing and process mapping.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Digital Implementation & Change Support Officer in Bodmin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Implementation & Change Support Officer role. Highlight relevant experience in digital transformation and service improvement, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting digital tools in care services. Mention specific examples of how you've successfully managed change or supported teams in the past.
Showcase Your Skills:In your application, be sure to highlight your experience with process mapping and user testing. We want to see how you’ve engaged with stakeholders and driven improvements in previous roles!
Apply Through Our Website:It’s super easy to apply! Just click on the link to create your candidate profile, answer the screening questions, and upload your CV. We can’t wait to see your application!
How to prepare for a job interview at CORMAC Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like user testing coordination and process mapping. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous experience in digital transformation projects. Prepare specific examples that highlight your organisational skills and how you've successfully supported change initiatives in the past, especially in health and social care settings.
✨Engage with Stakeholders
Since stakeholder engagement is crucial for this role, think of ways you’ve built strong relationships in previous positions. Be prepared to share how you’ve communicated effectively with diverse teams and external partners to drive successful outcomes.
✨Demonstrate a Proactive Mindset
The role requires a proactive and solution-focused approach. During the interview, share instances where you took the initiative to solve problems or improve processes. This will show them you’re not just reactive but also forward-thinking.
