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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join Brandon Hire Station, the UK's leading tool and equipment hire provider.
- Benefits: Enjoy competitive salary, 25 days holiday, free tool hire, and various discounts.
- Why this job: Be part of a passionate team dedicated to exceptional service and growth.
- Qualifications: Experience in customer service within the tool hire sector is essential.
- Other info: Monday to Friday hours with no weekends and structured training opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Hire Controller – Branch Administrator – Hire Administrator Location: Cardiff (East) Join an experienced team with, a leading plant hire business in Cardiff. With a diverse fleet of equipment and a commitment to excellent customer service, they provide essential machinery and tools to construction, infrastructure, and industrial projects across the region. **Position Overview:** We are currently seeking a motivated and organized individual to join us as a Hire Controller / Hire Administrator. This role is pivotal in ensuring the smooth operation of our plant hire services, managing the allocation and scheduling of equipment, and providing exceptional customer support. **Key Responsibilities:** – Handle incoming enquiries via phone, email, and in-person, providing information on available equipment and pricing. – Coordinate the hiring process from start to finish, including issuing contracts, processing orders, and arranging delivery or collection of equipment. – Maintain accurate records of all hires, including contracts, invoices, and equipment status. – Liaise with drivers and operators to schedule deliveries and collections in a timely manner. – Respond promptly to customer queries and issues, ensuring their needs are met efficiently and professionally. – Monitor equipment availability and coordinate…
Hire Controller employer: Cormac & Co Recruitment
Contact Detail:
Cormac & Co Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarize yourself with the tool hire and rental sector. Understanding the specific needs and challenges of customers in this industry will help you stand out during your interactions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role is telephone-based, being articulate and enthusiastic will be key to delivering excellent customer service.
✨Tip Number 3
Get comfortable with Microsoft Office tools, particularly Excel and Outlook. Being proficient in these applications will help you manage customer orders and communications more effectively.
✨Tip Number 4
Showcase your ability to work under pressure and meet deadlines. Prepare examples from your past experiences where you successfully managed multiple tasks while maintaining attention to detail.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hire Controller. Familiarize yourself with the key tasks such as responding to customer inquiries and managing the customer journey.
Highlight Relevant Experience: In your application, emphasize your proven experience in providing first-class customer service, especially within the tool hire or rental sector. Use specific examples to demonstrate your skills.
Showcase Communication Skills: Since the role requires articulate communication, ensure your application reflects your ability to communicate effectively. Use clear and professional language throughout your CV and cover letter.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Mention your familiarity with Microsoft Office and your ability to work under pressure, as these are key requirements for the position.
How to prepare for a job interview at Cormac & Co Recruitment
✨Showcase Your Customer Service Skills
Since the role requires providing first-class customer service, be prepared to share specific examples from your past experiences in the tool hire or rental sector. Highlight situations where you effectively resolved customer issues or exceeded their expectations.
✨Demonstrate Your Communication Skills
As a Hire Controller, you'll be communicating with customers and suppliers over the phone. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews to refine your communication style and ensure you come across as enthusiastic and professional.
✨Understand the Business and Its Values
Research Brandon Hire Station and familiarize yourself with their commitment to exceptional customer support services. Be ready to discuss how your values align with theirs and how you can contribute to their ongoing growth and development.
✨Prepare for KPI Discussions
The job involves achieving various KPIs such as revenue and call levels. Think about how you have met or surpassed targets in previous roles. Be ready to discuss your strategies for managing workloads under pressure while maintaining attention to detail.
