At a Glance
- Tasks: Drive client success and retention by managing relationships and providing ongoing support.
- Company: Join a rapidly growing company in the financial services sector focused on regulatory compliance.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for professional growth.
- Other info: Fast-paced role requiring strong communication skills and a growth mindset.
- Why this job: Make a real impact by helping clients navigate complex regulatory challenges.
- Qualifications: 5+ years in Customer Success or Account Management, ideally in B2B SaaS and financial services.
About us
Corlytics provides smart regulatory compliance and risk solutions to the Financial Services industry to help them track, monitor, and manage complex risks related to regulatory activities worldwide. The tools and underlying platform are built by multi-disciplinary teams including legal, banking, and technology specialists. The Company is growing rapidly and is undertaking enterprise deployments at global scale.
About the role
We are seeking an ambitious and client focused Customer Success Manager to join our Customer Success team on a one year fixed term contract, covering a period of maternity leave. You will assist in driving client adoption, value realisation and retention for Corlytics globally, working with large global clients to identify their business challenges and opportunities and providing ongoing support to ensure the successful adoption and utilisation of Corlytics solutions. Reporting to the Head of Customer Success and working with the whole team you will manage a portfolio of client accounts, be commercially minded, provide support, analysis and insight to these clients; work both autonomously and collaboratively, are articulate, professional, and can travel to clients as required. You will be responsible for developing senior client relationships that result in strong adoption, demonstrable value and successful renewal of the accounts within your portfolio.
As this is a fixed term maternity cover contract, you will need to build credibility with clients quickly, take ownership of an established portfolio from day one, and ensure a smooth handover at the end of the term. The role will require extensive cross-functional collaboration, strong influencing skills, and a strategic mindset. You will act as a voice of the customer internally.
Requirements
- 5+ years of experience in Customer Success or Account Management within B2B SaaS, with a strong background working with enterprise clients in financial services
- Proven ability to manage multiple client relationships simultaneously and deliver results
- Solid understanding of regulatory and compliance environments, ideally gained within banking
- Strong ownership and curiosity mindset with the ability to navigate change and guide enterprise clients toward business goals
- Excellent communication, analytical, and stakeholder management skills
- Experience using AI tools to streamline tasks and improve efficiencies
About you:
- Comfortable joining an established team on a fixed-term basis and taking ownership of an existing client portfolio at pace.
- A growth mindset and contagious energy — you thrive in fast paced environments and are always looking for ways to improve both yourself and how we do things.
- Goal driven and self-motivated — you don’t wait for tasks, you create them and take full ownership of your work.
- An excellent communicator and relationship builder — empathetic, quick to build trust, and able to translate complex ideas into clear guidance for any audience.
- Excellent attention to detail and working with a high level of professionalism.
- Ability to work independently and as part of a team. Data-driven and technically proficient, comfortable analysing client metrics to identify trends and drive improvements.
If this sounds like you, we’d love to hear from you!
Customer Success Manager employer: Corlytics
Corlytics is an exceptional employer, offering a collaborative and innovative work environment that fosters employee growth and inclusivity. With a competitive salary and comprehensive benefits package, employees enjoy flexible remote/hybrid working arrangements from our London office, allowing for a healthy work-life balance while engaging in meaningful projects that shape the future of regulatory compliance in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Corlytics.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Corlytics. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Corlytics.
How to prepare for a job interview at Corlytics
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Corlytics's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Corlytics offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
