Operations Manager in Sutton in Ashfield

Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. Main brands include Chadwicks, HSS, Cork Builders Providers, Panelling Centre, Davies & Telfords.

Principle Objective

Reporting to the Managing Director – Chadwicks Builders Merchanting Division, the Operations Manager is responsible for developing and implementing the operational support strategy for the Builders Merchanting Division at Chadwicks Group. Working closely with key stakeholders, you will define our customer service offerings and ensure branches are equipped with the necessary tools and resources to operate effectively and efficiently whilst best meeting the needs of our customers.

Knowledge & Experience

• 3-5+ years in a similar senior position
• Significant experience of leading change initiatives in a large multi-site business
• A good knowledge of the building materials industry
• Proven ability to strategically solve problems and offer creative solutions
• Superb project management skills

Key Responsibilities

• The Operations Manager is a key member of the senior management team and will contribute to all elements of strategy within the business.
• Lead on continuous improvement, introducing new technology, processes and ways of working to support our evolving operating model whilst integrating Lean thinking and Six Sigma methodology into operating processes.
• Define the operating model for our branch network and transport function that delivers the highest standards at lowest cost.
• Lead your team ensuring that clearly defined targets and objectives are defined and met on a regular basis.
• Collaborate with Regional Directors and other senior stakeholders to ensure payroll resources are utilized efficiently.
• Partner with our Category team to introduce standardized ranges across the estate and oversee the layouts of all branch locations to achieve consistent customer experience and offering.
• Engage with our logistics and stock control teams to deliver efficient stock replenishment processes that prioritise customer availability and best-in-class stock management.
• Coordinate training programs with support of HR and Regional Teams, to ensure colleagues are sufficiently trained to a high standard and continually meet the needs of customers.
• Identify new opportunities to develop and grow the profitability of the builders merchanting division.
• Work closely with branch managers to maximise sales and margin targets.
• Partner with the Health & Safety team to ensure that health and safety rules, policies and procedures are fit-for-purpose and consistently adhered to across our branches, yards and warehouses.
• Facilitate co-ordination and communication between support functions and across our branch network.
• Review, evaluate and update existing internal controls and procedures.
• Support the property team during store fit-out programs to ensure customer needs continue to be met.
• Support new branch openings ensuring new locations are fitted to a high standard, resourced sufficiently and systems and procedures are embedded.
• Oversight of Bulk DC model, and continually evolve in how it can shape and support our customer distribution model.
• Oversee the implementation of a transport model that is cost-effective, innovative and customer-focused.

Essential Competencies

• Ability to prioritise workload
• Effective team management
• Excellent interpersonal skills
• The flexibility and willingness to learn
• Enjoys working with people
• The ability to manage change
• Excellent organisation skills and attention to detail
• Excellent communication skills, both oral and written
• Strong analytical skills
• A positive attitude to continued learning
• IT literacy and the ability to handle analytical data

Direct Reports

• Transport Team
• Branch Support Specialist
• Data Analysts

Key Performance Indicators

• Branch Operational Efficiency
• Customer Satisfaction Rates
• Opex Savings
• Stock Availability
• Transport Model Effectiveness
• Compliance

Key Relationships

• Branch Managers & Colleagues
• Senior Management team
• Leadership Team
• Support Office team

Contract Type

• Permanent
• Full time 39 hour contract
• Working week Monday to Friday

Our Benefits Include

• Competitive Basic Salary
• Bonus Opportunity
• Private Health Care
• Sick Pay Scheme
• Paid Maternity and Parental Leave
• Pension Scheme
• Colleague Saving Scheme
• Profit Share Scheme
• Colleague Discount
• Educational Assistance
• Wellness initiatives

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Chadwicks Group we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!