At a Glance
- Tasks: Create personalised spa experiences and guide guests on wellness services.
- Company: Corinthia London, a luxurious hotel blending modern flair with traditional grandeur.
- Benefits: Competitive salary, 29 paid holidays, complimentary meals, and wellness programmes.
- Other info: Opportunities for career growth and access to wellness workshops.
- Why this job: Join a prestigious team and enhance guest satisfaction in a stunning environment.
- Qualifications: Experience in luxury hospitality or customer service, strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
The Spa Wellness Concierge plays an integral role in creating and delivering refined and personalised experiences, offering expert guidance on spa services, wellness practices and retail brands. Embracing heart, head, and hands values, this role provides a caring and positive approach to guest interactions with a strong focus on operational excellence and a creative entrepreneurial mindset to drive revenue and enhance guest satisfaction. The role is integral in creating a smooth and luxurious experience from initial enquiry through to post-visit follow-up, ensuring seamless communication throughout the guest journey.
ABOUT YOU
- Previous experience in luxury hospitality, spa, reservations, or a customer service environment.
- Takes pride in personal grooming and presentation.
- High attention to detail and organisational skills.
- Confidence and professionalism when interacting with high-profile guests.
- Sales-driven with the ability to upsell and cross-sell effectively.
- Strong communication and interpersonal skills.
- A strong desire to learn and develop a career within luxury hospitality.
- Good level of written and spoken English.
- Flexibility to work varied hours.
- Ability and resilience to work under pressure and in a fast-paced environment.
- A background in luxury hospitality or a related field.
- Additional certifications in hospitality, wellness, or customer service are advantageous.
ABOUT CORINTHIA
Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breathtaking multi award-winning spa in London.
OUR PROMISE TO YOU
We understand what is important to our colleagues and our benefits offering was tailored with this in mind.
- Highly competitive salary
- 29 paid holidays per annum (including bank/public holidays)
- Complimentary dry cleaning of uniform
- Complimentary meals on duty
- Extensive recognition programs and length of service awards
- Season ticket loan
Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:
- Access to Employee health and wellbeing programme
- Mental health and wellbeing workshops
- Discounted Salon, Spa, Food and Beverage and accommodation rates
- Discounted gym membership
- Discounts across our portfolio of international hotels
We will invest in you the same way you do it with us and provide you with access to:
- Complimentary English classes
- Corinthia inspired gifts for special occasions
- Enhanced maternity and paternity pay
ELIGIBILITY
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Spa Wellness Concierge employer: Corinthia London
Corinthia London is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a highly competitive salary and extensive benefits tailored to support a healthy work-life balance. With a focus on luxury hospitality, our team enjoys a vibrant work culture that encourages creativity and operational excellence, alongside opportunities for personal development through workshops and complimentary English classes. Located in the heart of London, employees benefit from a stunning environment and unique perks, including discounted rates across our portfolio of international hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Wellness Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Corinthia London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Corinthia London
Don't be shy about reaching out to Corinthia London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Wellness Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Corinthia London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Corinthia London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
