At a Glance
- Tasks: Deliver exceptional service and assist residents in a luxury environment.
- Company: Corinthia London, a magical grand hotel in the heart of the city.
- Benefits: Competitive salary, 29 paid holidays, complimentary meals, and wellness programmes.
- Other info: Access to English classes, discounts, and excellent career growth opportunities.
- Why this job: Join a team that uplifts lives through exquisite hospitality and personalised service.
- Qualifications: Experience in concierge or hospitality, strong communication skills, and problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.
ABOUT THE ROLE
The Residential Concierge at Corinthia London plays a key role in providing exceptional and personalized service to the residents of the hotel’s luxury residences. The role involves assisting residents with various requests and ensuring they are as comfortable as possible. The Residential Concierge is expected to deliver bespoke services, handle special requests, and maintain high levels of professionalism, ensuring that all resident needs are met promptly and efficiently. The Concierge also collaborates closely with other departments to ensure a seamless experience for residents.
ABOUT YOU
- Previous experience in a concierge role, preferably in a luxury hotel or high-end residential setting, is highly desirable.
- Strong knowledge of local events, restaurants, attractions, and services, with an ability to offer personalised recommendations.
- Exceptional communication and interpersonal skills, with the ability to interact with residents and colleagues in a professional and courteous manner.
- Strong problem-solving skills with the ability to handle complex or sensitive requests with discretion and efficiency.
- Ability to anticipate the needs of residents and act proactively to enhance their experience.
- High level of organisation with the ability to handle multiple requests and priorities effectively.
- A good level of written and spoken English is essential. Additional language skills are an advantage.
- No formal qualifications are required, but a background in hospitality or customer service is preferred.
ABOUT CORINTHIA
Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, bars and the largest, most breath-taking multi-award winning spa in London.
OUR PROMISE TO YOU
- Highly competitive salary
- 29 paid holidays per annum (inc. bank/public holidays)
- Complimentary dry cleaning of uniform
- Complimentary meals on duty
- Extensive recognition programs and length of service awards
- Season ticket loan
Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:
- Access to Employee health and wellbeing programme
- Mental health and wellbeing workshops
- Discounted Salon, Spa, Food and Beverage and accommodation rates
- Discounted gym membership
- Discounts across our portfolio of international hotels
We will invest in you the same way you do it with us and provide you with access to:
- Complimentary English classes
- Corinthia inspired gifts for special occasions
- Enhanced maternity and paternity pay
ELIGIBILITY
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Residential Concierge employer: Corinthia London
At Corinthia London, we pride ourselves on creating a nurturing and dynamic work environment where our employees are valued and supported. As a Residential Concierge, you will not only enjoy a highly competitive salary and extensive benefits, including mental health workshops and discounted rates across our luxury portfolio, but also the opportunity to grow within a prestigious 5-star hotel renowned for its exceptional service. Join us in the heart of London, where your passion for hospitality can flourish amidst a culture that celebrates excellence and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Corinthia London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Corinthia London
Don't be shy about reaching out to Corinthia London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Residential Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Corinthia London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Corinthia London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
