At a Glance
- Tasks: Deliver exceptional service and manage guest experiences in a luxurious 5-star environment.
- Company: Corinthia London, a magical hotel blending contemporary flair with traditional grandeur.
- Benefits: Competitive salary, 29 paid holidays, complimentary meals, and extensive wellness programmes.
- Why this job: Join a passionate team and elevate your career in luxury hospitality.
- Qualifications: Desire to learn, strong customer care skills, and ability to work under pressure.
- Other info: Enjoy discounts across our hotels and participate in exciting colleague social events.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Night Concierge role at Corinthia London. Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. If you are passionate about delivering an exquisite service within a 5‑star environment, then we would like to hear from you.
Responsibilities
- Under the direction of the Head Concierge and the Senior Concierge, you will take full responsibility of the arrival and departure experience of our guests.
- Managing the public areas and ensuring that guests and departmental expectations are met to a high standard.
Qualifications
- A strong desire to learn and develop a career within luxury hospitality.
- Flexibility to work varied hours.
- Good level of written and spoken English.
- Exceptional customer care skills.
- Empathy for your guests and colleagues.
- Ability to work under pressure.
- Pride and attention to detail in your work.
- The finest personal presentation.
- Distinctive, professional and warm personality.
- Confidence & professionalism when interacting with high profile guests.
About Corinthia
Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath‑taking multi award‑winning spa in London.
Our Promise to You
- Highly competitive salary.
- 29 paid holidays per annum (including bank/public holidays).
- Complimentary dry cleaning of uniform.
- Complimentary meals on duty.
- Extensive recognition programs and length of service awards.
- Stakeholder pension entitlement.
- Season ticket loan.
- Enhanced sick pay.
- Eye test vouchers.
- Access to Employee health and wellbeing programme.
- Mental health and wellbeing workshops.
- Discounted Salon, Spa, Food and Beverage and accommodation rates.
- Discounted gym membership.
- Discounts across our portfolio of international hotels.
- Learning & Development programmes.
- Apprenticeship scheme.
- Complimentary English classes.
- Corinthia inspired gifts for special occasions.
- Enhanced maternity and paternity pay.
- Colleague social events.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Concierge employer: Corinthia London
Contact Detail:
Corinthia London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Corinthia London. A friendly chat can open doors and give you insider info about the Night Concierge role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your warm and professional side shine through. Remember, they’re looking for someone who fits into their 5-star environment.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various guest scenarios. They want to see your empathy and customer care skills in action, so be ready to share examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Corinthia family.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the art of hospitality shine through. We want to see how you care about providing an exquisite service and how you can uplift the lives of our guests.
Highlight Your Customer Care Skills: Make sure to emphasise your exceptional customer care skills in your application. We’re looking for someone who can empathise with guests and colleagues alike, so share any relevant experiences that showcase this.
Attention to Detail is Key: In a luxury environment like ours, attention to detail is crucial. Use your application to demonstrate how you take pride in your work and ensure everything is perfect, from your personal presentation to the guest experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Corinthia London
✨Know Your Hospitality Basics
Brush up on the fundamentals of luxury hospitality. Understand what sets a 5-star experience apart and be ready to discuss how you can contribute to that level of service. Think about specific examples from your past experiences that showcase your customer care skills.
✨Showcase Your Empathy
During the interview, demonstrate your ability to empathise with guests and colleagues. Share stories where you went above and beyond to meet someone's needs or resolve an issue. This will highlight your warm personality and commitment to exceptional service.
✨Dress to Impress
First impressions matter, especially in a luxury environment like Corinthia London. Make sure you present yourself impeccably, reflecting the high standards of the hotel. Pay attention to your grooming and attire, as this will show your pride in personal presentation.
✨Prepare for Pressure Scenarios
Be ready to discuss how you handle pressure, as the role of Night Concierge can be demanding. Think of examples where you successfully managed stressful situations while maintaining professionalism. This will reassure them of your ability to thrive in a fast-paced environment.