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- Tasks: Deliver exceptional service and create memorable experiences for guests in a luxury hotel.
- Company: Corinthia London, a magical grand hotel in the heart of the city.
- Benefits: Competitive salary, 29 paid holidays, complimentary meals, and wellness programmes.
- Why this job: Join a passionate team and elevate your career in luxury hospitality.
- Qualifications: Experience in a 5-star hotel and a strong desire to learn.
- Other info: Access to English classes and discounts across our international hotels.
The predicted salary is between 30000 - 42000 £ per year.
Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.
ABOUT THE ROLE
As a Guest Relations Executive you know London like the back of your hand, are a passionate storyteller, always have your finger on the pulse and your personality lights up the room. You will aspire to show our guests not just the best side of our hotel but also our remarkable city. From stay preparation to recommendations and follow ups you will be taking your guests by the hand and ensuring their complete satisfaction with their stay. Understanding our guests and catering to their needs and wishes should come naturally to you.
ABOUT YOU
- Previous experience in a 5* hotel
- A strong desire to learn and develop a career within luxury hospitality
- Flexibility to work varied hours
- Good level of written and spoken English
- Exceptional customer care skills
- Empathy for your guests and colleagues
- Ability to work under pressure
- Pride and attention to detail in your work
- The finest personal presentation
- Distinctive, professional and warm personality
- Confidence and professionalism when interacting with high profile guests
ABOUT CORINTHIA
Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London's magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.
OUR PROMISE TO YOU
We understand what is important to our colleagues and our benefits offering was tailored with this in mind.
- Highly competitive salary
- 29 paid holidays per annum (inc. bank/public holidays)
- Complimentary dry cleaning of uniform
- Complimentary meals on duty
- Extensive recognition programs and length of service awards
- Season ticket loan
Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:
- Access to Employee health and wellbeing programme
- Mental health and wellbeing workshops
- Discounted Salon, Spa, Food and Beverage and accommodation rates
- Discounted gym membership
- Discounts across our portfolio of international hotels
We will invest in you the same way you do it with us and provide you with access to:
- Complimentary English classes
- Corinthia inspired gifts for special occasions
- Enhanced maternity and paternity pay
ELIGIBILITY
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Relations Executive in London employer: Corinthia London
Contact Detail:
Corinthia London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive in London
✨Tip Number 1
Get to know the company inside out! Research Corinthia London and understand their values, culture, and what makes them unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your storytelling skills! As a Guest Relations Executive, you'll need to share the best experiences with guests. Prepare some engaging stories about your past experiences in hospitality that highlight your customer care skills and attention to detail.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm shines through. Be warm and professional in your communication, as this reflects the kind of service guests can expect from you.
✨Tip Number 4
Be ready for situational questions! Think about how you would handle various guest scenarios under pressure. This will demonstrate your ability to think on your feet and provide exceptional service, which is key in a 5-star environment.
We think you need these skills to ace Guest Relations Executive in London
Some tips for your application 🫡
Show Your Passion: Let your love for hospitality shine through in your application. We want to see how you connect with the art of service and how you can uplift our guests' experiences.
Be a Storyteller: As a Guest Relations Executive, storytelling is key! Share your experiences in a way that captivates us and shows your personality. Make us feel like we’re right there with you.
Attention to Detail: We value precision and care in every detail. Make sure your application is polished and free from errors. This reflects your pride in your work and your ability to meet high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Corinthia London
✨Know Your Stuff About the Hotel
Before your interview, make sure you do your homework on Corinthia London. Familiarise yourself with their services, values, and what makes them stand out in the luxury hospitality scene. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Storytelling Skills
As a Guest Relations Executive, storytelling is key! Prepare a few anecdotes about your previous experiences in hospitality that highlight your customer care skills and ability to create memorable moments for guests. This will demonstrate your passion for the role and your understanding of the art of hospitality.
✨Dress to Impress
First impressions matter, especially in a 5-star environment. Make sure you present yourself impeccably, reflecting the high standards of Corinthia London. Choose an outfit that is professional yet comfortable, allowing you to feel confident during the interview.
✨Practice Empathy and Active Listening
During the interview, showcase your empathy and active listening skills. Be prepared to discuss how you would handle various guest scenarios, demonstrating your ability to cater to their needs and wishes. This will highlight your suitability for the role and your commitment to exceptional service.
