At a Glance
- Tasks: Create unforgettable experiences for guests in a luxurious 5-star hotel environment.
- Company: Join the prestigious Corinthia London, a blend of modern flair and traditional grandeur.
- Benefits: Enjoy competitive salary, 29 paid holidays, and complimentary meals on duty.
- Other info: Access to wellness programmes, discounts, and opportunities for professional development.
- Why this job: Be part of a team that values exceptional service and personal growth in luxury hospitality.
- Qualifications: Experience in a 5-star hotel, strong customer care skills, and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.
ABOUT THE ROLE
Under the direction of the Head Concierge and the Senior Concierge, you will be responsible for the arrival and departure experience of our guests, as well as managing the public areas of the hotel. You will ensure that guest and departmental expectations are met exceeding the high standards required by the company.
ABOUT YOU
- Previous experience in a 5* hotel in Front Office
- A strong desire to learn and develop a career within luxury hospitality
- Flexibility to work varied hours
- Good level of written and spoken English
- Exceptional customer care skills
- Empathy for your guests and colleagues
- Ability to work under pressure
- Pride and attention to detail in your work
- The finest personal presentation
- Distinctive, professional and warm personality
- Confidence & professionalism when interacting with high profile guests
ABOUT CORINTHIA
Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.
OUR PROMISE TO YOU
We understand what is important to our colleagues and our benefits offering was tailored with this in mind.
- Highly competitive salary
- 29 paid holidays per annum (inc. bank/public holidays)
- Complimentary dry cleaning of uniform
- Complimentary meals on duty
- Extensive recognition programs and length of service awards
- Season ticket loan
Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:
- Access to Employee health and wellbeing programme
- Mental health and wellbeing workshops
- Discounted Salon, Spa, Food and Beverage and accommodation rates
- Discounted gym membership
- Discounts across our portfolio of international hotels
We will invest in you the same way you do it with us and provide you with access to:
- Complimentary English classes
- Corinthia inspired gifts for special occasions
- Enhanced maternity and paternity pay
ELIGIBILITY
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Service Assistant employer: Corinthia London
At Corinthia London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values the art of hospitality and the well-being of our team. With competitive salaries, extensive benefits including 29 paid holidays, and opportunities for personal and professional growth, we are dedicated to nurturing your career in luxury hospitality while providing a supportive environment in one of London's most prestigious hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the luxury hospitality sector. A personal recommendation can go a long way in landing that Guest Service Assistant role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your warm and professional side shine through. Remember, they’re looking for someone who can connect with high-profile guests, so be confident and engaging.
✨Tip Number 3
Research the company! Familiarise yourself with Corinthia London’s values and what makes them unique. This will not only help you in interviews but also show your genuine interest in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to embrace the art of hospitality.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the art of hospitality shine through. Share specific experiences where you’ve gone above and beyond to provide exceptional service, as this is what we value at StudySmarter.
Tailor Your Application:Make sure to customise your application to reflect the role of a Guest Service Assistant. Highlight your previous experience in 5-star environments and how it aligns with our high standards. We want to see how you fit into our vision!
Be Professional Yet Warm:Your written application should reflect your personality. Use a professional tone but don’t shy away from showing your warmth and empathy. This is key in the hospitality industry, and we want to get a sense of who you are.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Corinthia London!
How to prepare for a job interview at Corinthia London
✨Know Your Hospitality Basics
Brush up on the fundamentals of 5-star service. Understand what sets luxury hospitality apart and be ready to discuss how you can contribute to that experience. Think about specific examples from your past roles that showcase your customer care skills.
✨Showcase Your Empathy
During the interview, demonstrate your ability to empathise with guests and colleagues. Share stories where you went above and beyond to meet someone's needs. This will highlight your understanding of the emotional aspect of guest service.
✨Dress to Impress
First impressions matter, especially in a luxury environment. Make sure your personal presentation is impeccable. Choose an outfit that reflects the elegance of the hotel and shows you take pride in your appearance.
✨Prepare for Pressure Scenarios
Expect questions about how you handle stressful situations. Prepare examples where you successfully managed high-pressure scenarios, particularly in a front office setting. This will show your potential employer that you can maintain professionalism even when things get hectic.
