At a Glance
- Tasks: Lead all Rooms Division operations and ensure exceptional guest experiences.
- Company: Join Corinthia London, a luxurious hotel blending contemporary flair with traditional grandeur.
- Benefits: Enjoy competitive salary, 34 days holiday, private medical, and wellness programmes.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Be part of a team that uplifts lives through exquisite hospitality in a 5-star environment.
- Qualifications: Proven luxury hotel leadership experience and strong people management skills required.
The predicted salary is between 70000 - 90000 € per year.
Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. Ensure you read the information regarding this opportunity thoroughly before making an application. If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.
ABOUT THE ROLE
The Director of Rooms is responsible for leading all Rooms Division operations, including Front Office, Guest Relations, Butler Service, Concierge, and Housekeeping, ensuring the delivery of exceptional guest experiences at all times. Working closely with the Executive Housekeeper and Executive Team, this role drives the strategic direction, operational excellence, and continuous enhancement of the hotel's Rooms offering in line with the luxury standards and reputation of Corinthia London. Reporting to the Hotel Manager, the Director of Rooms is accountable for achieving departmental goals and financial targets through effective leadership, operational efficiency, and guest-focused service delivery. This includes maximising RevPAR, occupancy, and average room rate while ensuring the highest standards of quality, presentation, and personalised service across all guest touchpoints.
The role oversees all relevant Front of House and Housekeeping departments, leading and developing high-performing teams, driving engagement and training initiatives, and ensuring all guest expectations are consistently exceeded. The Director of Rooms also takes a leading role in strategic projects, operational improvements, and the implementation of Rooms Division policies and procedures to support the hotel's overall business objectives and long term vision.
ABOUT YOU
You are an experienced and inspiring hospitality leader with a strong background in luxury Rooms Division operations within five-star hotels or internationally recognised hospitality brands. Passionate about delivering exceptional guest experiences, you combine strategic thinking with hands-on operational leadership and thrive in a fast-paced, service-driven environment.
Experience, Skills & Knowledge
- Significant senior leadership experience within Rooms Division operations in a luxury hotel environment, ideally in a Director of Rooms or senior Rooms leadership role.
- Proven experience overseeing Front Office, Concierge, Guest Relations, Butler Service, and Housekeeping functions within a high-volume luxury property.
- Strong commercial acumen with demonstrated success in driving RevPAR, occupancy, ADR, guest satisfaction, and departmental profitability.
- Exceptional leadership and people management skills with the ability to motivate, coach, and develop high-performing teams.
- Experience managing departmental budgets, forecasting, payroll, and operational expenses effectively.
- Strong understanding of luxury guest expectations and personalised service delivery.
- Excellent operational knowledge of hotel systems, procedures, and Rooms Division best practices.
- Ability to lead change, drive operational improvements, and implement service excellence initiatives.
- Outstanding communication and interpersonal skills with the ability to build strong relationships across all levels of the business.
- Calm, professional, and solution-oriented approach with strong decision-making and problem-solving capabilities.
- Strong organisational skills with the ability to manage multiple priorities in a dynamic environment.
- Knowledge of health & safety, compliance, and quality assurance standards within luxury hospitality operations.
- Proficiency in hotel property management systems and Microsoft Office applications.
Education & Qualifications
- Degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.
- Additional leadership or luxury hospitality certifications would be advantageous.
- Solid understanding of financial reporting, budgeting, and Rooms Division analytics.
Requirements
- Flexibility to work varied hours in line with operational business needs.
- Eligibility to work in the United Kingdom.
- Demonstrated commitment to delivering exceptional service standards and guest experiences.
- Impeccable grooming and presentation in line with luxury hospitality standards.
- Fluent written and spoken English; additional languages would be advantageous.
ABOUT CORINTHIA
Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London's magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.
OUR PROMISE TO YOU
We understand what is important to our colleagues and our benefits offering was tailored with this in mind.
- Highly competitive salary
- 34 days paid holidays per annum (inc. bank/public holidays)
- Complimentary dry cleaning of uniform
- Complimentary meals on duty
- Extensive recognition programs and length of service awards
- Enhanced pension entitlement
- Season ticket loan
Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:
- Enhanced sick pay
- Private medical
- Eye test vouchers
- Access to Employee health and wellbeing programme
- Mental health and wellbeing workshops
- Discounted Salon, Spa, Food and Beverage and accommodation rates
- Discounted gym membership
- Discounts across our portfolio of international hotels
We will invest in you the same way you do it with us and provide you with access to:
- Learning & Development programmes
- Apprenticeship scheme
- Complimentary English classes
- Corinthia inspired gifts for special occasions
- Enhanced maternity and paternity pay
- Colleague social events
ELIGIBILITY
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Director of Rooms in Westminster employer: Corinthia Hotel London
Corinthia London is an exceptional employer that prioritises the well-being and development of its team members, offering a highly competitive salary, extensive benefits, and a supportive work culture. With a focus on delivering unparalleled guest experiences in a luxurious environment, employees are encouraged to grow through tailored learning and development programmes, while enjoying a range of perks including discounted rates across our portfolio of international hotels. Join us in the heart of London, where your passion for hospitality will be nurtured and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Rooms in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the hotel’s values and recent achievements. Show how your passion for exceptional service aligns with their mission. We want to see that you care about the art of hospitality just as much as they do!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use examples from your past experiences that highlight your leadership skills and ability to exceed guest expectations. Remember, we’re looking for that spark!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds. And hey, apply through our website for a smoother process!
We think you need these skills to ace Director of Rooms in Westminster
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a moment to really absorb the job description. It’s packed with clues about what we’re looking for, so make sure you understand the role and how your experience aligns with it.
Show Your Passion for Hospitality:We want to see your love for the art of hospitality shine through in your application. Share specific examples of how you've delivered exceptional guest experiences in the past, especially in luxury settings.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to highlight your relevant skills and experiences that match the Director of Rooms role. We appreciate when candidates take the time to connect their background to our needs.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Corinthia Hotel London
✨Know Your Luxury Standards
Before the interview, brush up on the luxury standards and expectations in hospitality. Understand what sets a five-star experience apart and be ready to discuss how you can uphold and enhance these standards in the role of Director of Rooms.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience within Rooms Division operations. Think about times when you motivated your team or implemented successful training initiatives, as this will demonstrate your ability to lead high-performing teams effectively.
✨Understand Financial Metrics
Familiarise yourself with key financial metrics like RevPAR, occupancy rates, and ADR. Be prepared to discuss how you've successfully driven these metrics in previous roles, as this will show your commercial acumen and understanding of the business side of hospitality.
✨Engage with Personalised Service
Think of specific instances where you went above and beyond to deliver exceptional guest experiences. This role is all about personalised service, so be ready to share your passion for creating memorable moments for guests and how you plan to continue this at Corinthia London.
