At a Glance
- Tasks: Deliver excellent customer service and provide tourist information at the Corinium Museum.
- Company: Join a friendly team at the Corinium Museum, rich in history and culture.
- Benefits: Flexible part-time hours with a supportive work environment.
- Other info: Opportunity to work in a dynamic setting with a focus on teamwork.
- Why this job: Be the first point of contact for visitors and create memorable experiences.
- Qualifications: Strong communication skills and a passion for history or archaeology.
The predicted salary is between 10 - 12 £ per hour.
The Corinium Museum holds large and internationally significant collections of archaeology, social and rural history and also operates the Visitor Information Centre.
The collections span prehistory to the 19th century and cover a wide range of key curriculum subjects.
We are seeking a Customer Service Advisor to join our friendly Front of House team on a part time basis.
This is a varied customer-facing role where you will deliver excellent customer service to visitors to the Corinium Museum and provide a comprehensive tourist information service to visitors to the Cirencester Visitor Information Centre.
Reporting to the Visitor Operations Manager, you will act as a first point of contact for visitors, helping to create a welcoming, informative and positive experience for everyone.
Key Responsibilities
- Welcome visitors in a friendly, helpful and professional manner
- Handle payments accurately and in line with museum procedures
- Promote and sell admissions, memberships, retail items and tourism products
- Provide visitor and tourist information including travel and transport details
- Respond to telephone, email and general enquiries
- Maintain a clean and organised welcome desk and shop area
- Support the marketing and promotion of the museum and its activities
- Assist with administrative tasks and stock checks
- Carry out other duties to support the day to day operation of the service
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date.
Requirements
- Experience working with the public
- Strong teamwork skills
- Excellent written and verbal communication skills
- Good IT skills including Microsoft Office
- Ability to multitask, stay calm under pressure and solve problems
- Accurate and organised approach to handling data and payments
- Friendly, approachable and positive attitude
- Flexibility and willingness to support operational needs
- Experience in a museum, heritage or visitor information environment
- Interest in history or archaeology
- Knowledge of the local area
- Interest in marketing and promotion
Hours: 11.3 hours per week – half day Friday plus 2 weekends in 3 on a 3 week rota.
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Customer Advisor in Cirencester employer: Corinium Museum
The Corinium Museum offers a unique opportunity to work in a vibrant cultural setting, where your contributions directly impact the community and enhance visitor experiences. With a supportive work culture that values creativity and collaboration, employees benefit from flexible working hours and opportunities for professional growth within the heritage sector. Join us in Cirencester, where your passion for retail and heritage can flourish in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Cirencester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Corinium Museum and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Corinium Museum and let us see your personality shine through!
We think you need these skills to ace Customer Advisor in Cirencester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Corinium Museum.
Get Familiar with Our Brand:Before applying, take some time to learn about Corinium Museum and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Corinium Museum
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Corinium Museum.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Corinium Museum will surely appreciate.
