At a Glance
- Tasks: Support the European Customer Service team and ensure smooth operations across multiple regions.
- Company: Corin Group, a global innovator in orthopaedics with a focus on quality and teamwork.
- Benefits: Free meals, excellent pension, private medical insurance, and hybrid work options.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Join a dynamic team making a real difference in people's lives through innovative healthcare solutions.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
Corin Group is a global orthopaedics innovator, headquartered in Cirencester, where we manufacture world‑class hip and knee implants that are shipped worldwide and truly change lives. With over 400 employees across seven onsite units, quality, precision, and teamwork drive everything we do. Due to continued growth, we have an exciting new opportunity within our Customer Service Team to help meet increasing global demand.
You will provide support to the European Customer Service team, assisting with ad hoc tasks and acting as a reliable backup across multiple regions to ensure smooth, efficient and consistent operations, covering the below countries: UK, Global Distribution, Italy.
If you are able to speak French, German or Italian and have the skills required for the role, we would love to hear from you - this would be considered an advantage but is not essential.
As a Customer Service Associate, you will:
- Act as the first point of contact for customers within Corin
- Accurately enter and audit customer orders, ensuring a right-first-time approach
- Investigate issues, perform root cause analysis, and process credit notes as required
- Manage Return Goods Authorisations (RGAs)
- Issue order acknowledgements in a timely manner
- Maintain and update master customer data, ensuring accuracy at all times
- Take ownership of Customer Services standard operating procedures (SOPs), ensuring they are kept up to date
- Monitor and meet Customer Services KPIs to support a high-quality customer experience
- Handle new customer enquiries and support account setup documentation
- Provide support during internal and external audits as required
- Rotate across regional inboxes, processing orders via Outlook, allocating shipping, tracking stock and inbound deliveries, checking expiry dates, arranging collections, and supporting direct sales to hospitals
What we're looking for:
- Previous account management or sales experience
- Strong systems knowledge (ERPs, WebOps, Sage)
- Minimum 2 years’ customer service experience (orthopaedics advantageous)
- Customer-focused and process-driven
- Excellent communication and stakeholder management skills
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Highly organised with strong attention to detail
- Able to prioritise, multitask and work under pressure
- Proactive, adaptable and a collaborative team player
- Problem-solving mindset with analytical ability
- GCSEs (or equivalent) in English and Maths
This is a full-time position, Monday to Friday. Following completion of training and probationary period, the role will move to a hybrid model with the option to work two days from home.
We offer great benefits to our Customer Service Associates which include:
- A free canteen where you are able to enjoy hot and cold meals!
- Excellent pension – starts at 6%, going up to 9.7% after 18 months.
- Life assurance – Six times your basic salary
- Private medical insurance with BUPA for you and your family
- Free annual eye tests and flu vaccinations
- Employee referral program where you can earn up to £1,000 for each successful hire you recommend
Corin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Services Associate - European employer: Corin
Corin Group is an exceptional employer, offering a dynamic work environment in Cirencester where innovation and teamwork are at the forefront of our mission to improve lives through orthopaedic solutions. Our Customer Services Associates benefit from a supportive culture that prioritises employee growth, with opportunities for hybrid working, comprehensive benefits including a generous pension scheme, private medical insurance, and a free canteen, all designed to foster a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Associate - European
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Corin Group on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations, as they love problem-solvers at Corin. We want to show them we can keep our cool under pressure!
✨Tip Number 3
Show off your tech skills! Brush up on ERPs and Microsoft Office, especially Excel. We need to demonstrate that we can hit the ground running and manage customer data like a champ.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Let’s remind them why we’re the perfect fit for their Customer Service Team!
We think you need these skills to ace Customer Services Associate - European
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your previous account management or sales experience!
Show Off Your Skills:Mention your proficiency in systems like ERPs and Microsoft Office. If you’ve got experience in orthopaedics, definitely bring that up! We love a candidate who can hit the ground running.
Be Clear and Concise:When filling out your application, keep it straightforward. Use bullet points where possible and make sure your key achievements stand out. We appreciate clarity and organisation, just like we do in our customer service!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Corin
✨Know the Company Inside Out
Before your interview, take some time to research Corin Group. Understand their products, values, and recent developments in orthopaedics. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Services Associate, you'll need to demonstrate your customer-focused approach. Prepare examples from your previous experience where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Technical Questions
Since the role requires strong systems knowledge, brush up on relevant software like ERPs and Microsoft Office. Be prepared to discuss how you've used these tools in past roles, especially in managing customer data and processing orders.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in customer service, or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the team.
