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- Tasks: Manage customer requirements and ensure top-notch communication with clients.
- Company: Join Corin, a global leader in orthopaedic innovation.
- Benefits: Competitive salary, bonus, 25 days holiday, and private medical insurance.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a team that changes lives through advanced technology.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Services Associate performs a variety of functions in accordance with Corin’s Governance policies and procedures. Primary responsibility is to manage the administration of customer requirements in the core business systems (SAGE). The Customer Services Associate works with internal departments to manage and maintain the key inputs and customer master requirements.
The key responsibilities of the Customer Services Associate are to:
- Take ownership for investigating, conducting root cause analysis and issues of credit notes.
- Acknowledge orders and ensure a high level of communication with customers.
- Manage, update and maintain master customer information with a high level of accuracy.
- Own and manage the customer services SOPs.
- Ensure Customer Services KPIs are met to ensure the best customer experience.
- Support with preparation of quotes when required.
- Deal with new customer enquiries and account set up paperwork.
- Manage customer rebates.
- Support with internal and external audits where required.
The ideal Customer Services Associate will have/be:
- Strong communication skills (both written and verbal) and the ability to engage at all levels within the business.
- Proficient in Microsoft Office, particularly Excel, Outlook & Word.
- Strong process and customer centric attitude and behaviours.
- Excellent organisational and planning skills.
- Ability to work under pressure calmly and professionally.
- Very high attention to detail with a high level of accuracy.
- Flexible approach to dealing with conflicting priorities.
- Educated to GCSE level in English & Math.
Corin is a growing global orthopaedic innovation business, with a vision to revolutionize the field by integrating advanced robotic and AI technologies (Apollo, OMNIBotics and OPS) for planning, implementation, and continuous learning with its unique combination of clinically proven hip and knee implants. Since its inception nearly 40 years ago, Corin has strived to maximize healthcare value by providing a fast, positive, and assured return to the quality of life for people all over the world. Our revolutionary technologies enable patients, surgeons, and healthcare providers to connect more closely than ever.
What's in it for you:
- A competitive salary and a discretionary annual bonus.
- 25 days holiday plus bank holidays.
- Excellent pension – starts at 6%, going up to 9.7% after 18 months.
- Life assurance – Six times your basic salary.
- Private medical insurance with BUPA for you and your family.
- Free annual eye tests and flu vaccinations.
- Employee referral program where you can earn up to £1,000 for each successful hire you recommend.
Customer Services Associate employer: Corin
Contact Detail:
Corin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Associate
✨Tip Number 1
Get to know the company inside out! Research Corin's products and values so you can speak confidently about how you fit into their vision. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for a Customer Services Associate, try role-playing common customer scenarios with a friend. This will help you feel more prepared and confident during interviews.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks or priorities in the past. Use specific examples that highlight your attention to detail and ability to work under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining Corin and being part of their innovative journey.
We think you need these skills to ace Customer Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Services Associate role. Highlight your communication skills and any experience with customer management systems like SAGE. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your skills align with our mission at Corin. Keep it engaging and personal – we love a good story!
Showcase Your Attention to Detail: In this role, accuracy is key. When filling out your application, double-check for typos and ensure all information is correct. We appreciate candidates who take pride in their work and pay attention to the little things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our journey at Corin!
How to prepare for a job interview at Corin
✨Know Your Stuff
Before the interview, make sure you understand Corin’s products and services. Familiarise yourself with their customer service processes and the importance of accuracy in managing customer information. This will show that you're genuinely interested and ready to contribute.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or colleagues in the past. This will help demonstrate your ability to engage at all levels within the business.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might want to share specific instances where your meticulousness made a difference, especially in managing customer data or resolving issues. This aligns perfectly with the high level of accuracy required for the role.
✨Prepare for Scenario Questions
Expect questions about handling customer enquiries, managing conflicting priorities, or conducting root cause analysis. Think through potential scenarios and how you would approach them. This will showcase your problem-solving skills and customer-centric attitude.