At a Glance
- Tasks: Support customers and ensure smooth operations across Europe in a dynamic team.
- Company: Corin Group, a global innovator in orthopaedics with a collaborative culture.
- Benefits: Competitive salary, 25 days holiday, free meals, and private medical insurance.
- Other info: Hybrid work model after training, with excellent career growth opportunities.
- Why this job: Join a mission-driven team making a real difference in people's lives.
- Qualifications: Fluent in German with customer service experience and strong communication skills.
The predicted salary is between 27000 - 29000 £ per year.
Corin Group is a global orthopaedics innovator, headquartered in Cirencester, where we manufacture world‑class hip and knee implants that are shipped worldwide and truly change lives. With over 400 employees across seven onsite units, quality, precision, and teamwork drive everything we do. Due to continued growth, we have an exciting new opportunity within our Customer Service Team to help meet increasing global demand.
You will provide support to the European Customer Service team, assisting with ad hoc tasks and acting as a reliable backup across multiple regions to ensure smooth, efficient and consistent operations, covering these countries: Germany / Hungary / Switzerland.
We are seeking a German speaking individual with customer service skills. As a Customer Service Associate, you will:
- Act as the first point of contact for customers within Corin
- Accurately enter and audit customer orders, ensuring a right-first-time approach
- Investigate issues, perform root cause analysis, and process credit notes as required
- Manage Return Goods Authorisations (RGAs)
- Issue order acknowledgements in a timely manner
- Maintain and update master customer data, ensuring accuracy at all times
- Take ownership of Customer Services standard operating procedures (SOPs), ensuring they are kept up to date
- Monitor and meet Customer Services KPIs to support a high-quality customer experience
- Handle new customer enquiries and support account setup documentation
- Provide support during internal and external audits as required
- Rotate across regional inboxes, processing orders via Outlook, allocating shipping, tracking stock and inbound deliveries, checking expiry dates, arranging collections, and supporting direct sales to hospitals
What we're looking for:
- Previous account management or sales experience
- Strong systems knowledge (ERPs, WebOps, Sage)
- Supply chain experience desirable
- Minimum 2 years’ customer service experience (orthopaedics advantageous)
- Customer-focused and process-driven
- Excellent communication and stakeholder management skills
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Highly organised with strong attention to detail
- Able to prioritise, multitask and work under pressure
- Proactive, adaptable and a collaborative team player
- Problem-solving mindset with analytical ability
- GCSEs (or equivalent) in English and Maths
This is a full-time position, Monday to Friday. Following completion of training and probationary period, the role will move to a hybrid model with the option to work two days from home. Salary £27,000 - £29,000 depending on experience.
We offer great benefits to our Customer Service Associates which include:
- 25 days holiday plus bank holidays
- A free canteen where you are able to enjoy hot and cold meals!
- Excellent pension – starts at 6%, going up to 9.7% after 18 months.
- Life assurance – Six times your basic salary
- Private medical insurance with BUPA for you and your family
- Free annual eye tests and flu vaccinations
- Employee referral program where you can earn from £1,000 for each successful hire you recommend
Customer Service Associate - German Speaking employer: Corin
Corin is an exceptional employer that fosters a collaborative and innovative work culture, particularly for those in the Senior Software Quality Engineer role. With a strong commitment to employee growth, you will benefit from a hybrid working environment, generous holiday allowance, and comprehensive health benefits, all while contributing to groundbreaking technologies that enhance patient outcomes globally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate - German Speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corin. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corin before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Associate - German Speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corin:Your cover letter is your chance to shine! Tell us why you want to work at Corin specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corin!
How to prepare for a job interview at Corin
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
