At a Glance
- Tasks: Ensure product quality by investigating complaints and monitoring trends to prevent issues.
- Company: Join Corin Group, a global leader in orthopaedics innovation based in Cirencester.
- Benefits: Enjoy 25 days holiday, free meals, private medical insurance, and a great pension scheme.
- Other info: Hybrid work model after training, with opportunities for professional growth.
- Why this job: Make a real difference in patient outcomes while working in a dynamic and supportive environment.
- Qualifications: Strong attention to detail, excellent communication skills, and experience in complaint handling.
The predicted salary is between 25000 - 28000 € per year.
Corin Group is a global orthopaedics innovation business, headquartered in Cirencester, Gloucestershire. Across 7 units in Love Lane, we manufacture knee and hip implants that are then shipped around the world to provide patients the best possible outcomes. With over 400 employees, we are focused on precision, quality and customer demand to ensure that we are producing a high-quality product at all times.
As a Vigilance Coordinator, you will be responsible for making sure all regulatory and quality requirements are met by reviewing, investigating and reporting product issues in a timely manner, while also monitoring trends to help identify and prevent potential problems. This is a full-time position, Monday to Friday. Following completion of training and probationary period, the role will move to a hybrid model with the option to work two days a week from home.
As a Vigilance Coordinator you will:
- Act as the first point of contact for product complaints and feedback (PER)
- Conduct initial triage, risk assessment and severity evaluation of complaints
- Ensure all complaint information is complete and accurate, obtaining further details where needed
- Prepare and submit reports to health authorities and notified bodies within required timelines
- Maintain vigilance records within internal systems (IQM)
- Coordinate root cause investigations and support customer response activities
- Process and review returned devices linked to product feedback
- Monitor complaint trends and contribute to post-marketing surveillance activities
- Produce quality metrics and reports for management review and brand meetings
- Support continuous improvement of QMS procedures and deliver training on vigilance processes
- Promote awareness and compliance with vigilance requirements across the business
As a Vigilance Coordinator you will have/be:
- Strong attention to detail with excellent organisational skills
- Confident communicator, both written and verbal
- Experience in dealing with complaints
- Excellent administration skills
- Proficient in Microsoft Word and Excel
- Able to work independently, manage multiple tasks and meet strict deadlines
- A collaborative team player with a professional approach
- Educated in a life science, engineering, or related discipline
- Experience working within the medical industry or orthopaedics sector is advantageous
- Understanding of adverse event reporting (desirable)
Please note, a hepatitis B vaccination is mandatory for this position and our Occupational Health team will provide this for you.
Salary: £25,000.00 - £28,000.00 per annum, depending on experience.
We offer great benefits which include:
- 25 days holiday plus bank holidays
- A free canteen where you are able to enjoy hot and cold meals!
- Excellent pension – starts at 6%, going up to 9.7% after 18 months.
- Life assurance – Six times your basic salary
- Private medical insurance with BUPA for you and your family
- Free annual eye tests and flu vaccinations
- Employee referral program where you can earn up to £1,000 for each successful hire you recommend
Vigilance Coordinator in Cirencester employer: Corin
Corin Group is an exceptional employer located in Cirencester, Gloucestershire, offering a dynamic work environment focused on innovation and quality in orthopaedics. With a strong commitment to employee growth, we provide comprehensive benefits including a generous holiday allowance, private medical insurance, and a supportive hybrid working model after training. Our collaborative culture encourages continuous improvement and professional development, making it a rewarding place for those passionate about making a difference in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Vigilance Coordinator in Cirencester
✨Tip Number 1
Network like a pro! Reach out to people in the orthopaedics field, especially those at Corin Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on vigilance processes and be ready to discuss how you’d handle product complaints. Show us you’re passionate about quality and patient outcomes.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in the interviewer’s mind and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Corin Group.
We think you need these skills to ace Vigilance Coordinator in Cirencester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Vigilance Coordinator role. Highlight your experience in dealing with complaints and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in life sciences or engineering makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail:As a Vigilance Coordinator, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Corin
✨Know Your Stuff
Before the interview, make sure you understand Corin Group's products and their impact on patient outcomes. Familiarise yourself with the regulatory requirements and quality standards in the orthopaedics sector. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Attention to Detail
As a Vigilance Coordinator, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature helped resolve issues or improve processes. Be ready to discuss how you ensure accuracy in your work, especially when handling complaints and reports.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be the first point of contact for product complaints, demonstrate your communication skills during the interview. Use role-play scenarios to showcase how you would handle a complaint or feedback effectively.
✨Emphasise Team Collaboration
Highlight your ability to work as part of a team. Share examples of how you've collaborated with others to achieve common goals, especially in high-pressure situations. Corin Group values a professional approach, so showing that you can work well with colleagues will set you apart.
