At a Glance
- Tasks: Create amazing customer experiences and support engaging visitor programmes.
- Company: Join Corin, a leader in innovative orthopaedic technology.
- Benefits: Competitive salary, generous holiday, private medical insurance, and excellent pension.
- Other info: Dynamic role with opportunities for professional growth and networking.
- Why this job: Be part of a team transforming healthcare with cutting-edge technologies.
- Qualifications: 5+ years in customer engagement or event management, preferably in MedTech.
The predicted salary is between 60000 - 65000 £ per year.
At Corin, we are redefining orthopaedics through innovation, robotics, digital technologies and data-driven solutions that help surgeons deliver better outcomes for patients worldwide. As a global leader in orthopaedic technology, we combine cutting-edge science with a collaborative culture where our people are empowered to make a real impact. We are currently seeking an Experience Manager to join our team in Cirencester.
Purpose of the Position
Develop and maintain an outstanding customer experience for visitors and employees. Ensure a consistent, high-quality customer experience that reflects the vision, mission, and values of Corin. Support internal stakeholders in customer engagement through emotional storytelling, compelling corporate presentations, and tailored visitor programs. Represent the customer perspective within the organization and actively advocate for customer interests in cross-functional projects.
What you’ll do
- Further develop programs, tools, and processes to optimize the customer journey; ensure compliance, brand, and quality standards.
- Develop scalable KPI frameworks, perform regular KPI tracking, and create dashboards and management reports on visitor numbers, satisfaction, and engagement.
- Design and deliver training programs on the “Corin Experience,” customer-centric mindset, and storytelling for new and existing employees.
- Support the Marketing & Product Management team in company-wide projects aimed at strengthening the customer experience and positioning Corin as a trusted partner in the MedTech industry.
- Plan and manage customer visits to the Cirencester Campus end-to-end, including room and technical setup, catering, security, and transportation.
- Collaborate closely with Sales, Medical Education (MedEd), Engineering, Marketing, Product Management (PM), Legal, and Compliance to create a seamless customer journey.
- Manage complete documentation of visitor data, program content, and feedback.
- Personally accompany Key Opinion Leaders (KOLs), decision-makers, and delegations throughout the entire visit lifecycle.
- Deliver professional corporate presentations covering company history, vision, mission, unique selling propositions, and initiatives.
- Continuously collect customer feedback, analyze results, and derive concrete improvement measures.
- Provide content and organizational support for professional congresses, roadshows, and customer events, ensuring a consistent brand presence on-site.
- Build networks with KOLs and industry influencers and position Corin as an innovation and solutions provider.
Travel Requirements
15% Travel
National travel only: No International travel included: Yes
Education and Professional Experience
Bachelor's degree or higher in Marketing, Communications, Hospitality, Event Management, Brand Management, or a related field. Minimum of 5 years of experience in customer engagement, event management, or brand management, preferably within the MedTech or healthcare industry. Demonstrated expertise in working with demanding customers and in complex multi-stakeholder environments.
General Requirements
Excellent presentation, facilitation, and networking skills, with confidence interacting at C-level. High degree of empathy and intercultural sensitivity. Strong organizational and project management skills, as well as experience in stakeholder management.
Specific Requirements
Demonstrated confidence and professionalism in public speaking and customer interactions. High level of personal accountability, proactivity, and solution-oriented working style, including under time pressure. Excellent written and spoken English; additional European languages are an advantage.
Why Join Corin?
At Corin, we're transforming orthopaedics through pioneering technologies that help surgeons improve outcomes and enhance patients' lives. As Experience Manager you'll have the opportunity to play a key role in bringing innovative medical technologies to markets around the world.
A competitive salary £60,000 - £65,000 dependant on experience and a discretionary annual bonus. 25 days holiday plus bank holidays. Excellent pension – starts at 6%, going up to 9.7% after 18 months. Life assurance – Six times your basic salary. Private medical insurance with BUPA for you and your family. Free annual eye tests and flu vaccinations.
Experience Manager in Cirencester employer: Corin
Corin is an exceptional employer that fosters a collaborative and innovative work culture, particularly for those in the Senior Software Quality Engineer role. With a strong commitment to employee growth, you will benefit from a hybrid working environment, generous holiday allowance, and comprehensive health benefits, all while contributing to groundbreaking technologies that enhance patient outcomes globally.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Manager in Cirencester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corin. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corin before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Experience Manager in Cirencester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corin:Your cover letter is your chance to shine! Tell us why you want to work at Corin specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corin!
How to prepare for a job interview at Corin
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
