At a Glance
- Tasks: Support the European Customer Service team and ensure smooth operations across multiple regions.
- Company: Corin Group, a global innovator in orthopaedics with a focus on quality and teamwork.
- Benefits: 25 days holiday, free meals, excellent pension, private medical insurance, and more.
- Other info: Hybrid working model after training, with opportunities for growth and development.
- Why this job: Join a dynamic team making a real difference in people's lives through innovative healthcare solutions.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
Corin Group is a global orthopaedics innovator, headquartered in Cirencester, where we manufacture world‑class hip and knee implants that are shipped worldwide and truly change lives. With over 400 employees across seven onsite units, quality, precision, and teamwork drive everything we do. Due to continued growth, we have an exciting new opportunity within our Customer Service Team to help meet increasing global demand.
You will provide support to the European Customer Service team, assisting with ad hoc tasks and acting as a reliable backup across multiple regions to ensure smooth, efficient and consistent operations, covering the below countries:
- UK
- Global Distribution
- Italy
- Germany & Hungary
- Switzerland
- Belgium
If you are able to speak French, German or Italian and have the skills required for the role, we would love to hear from you - this would be considered an advantage but is not essential.
As a Customer Service Associate, you will:
- Act as the first point of contact for customers within Corin
- Accurately enter and audit customer orders, ensuring a right-first-time approach
- Investigate issues, perform root cause analysis, and process credit notes as required
- Manage Return Goods Authorisations (RGAs)
- Issue order acknowledgements in a timely manner
- Maintain and update master customer data, ensuring accuracy at all times
- Take ownership of Customer Services standard operating procedures (SOPs), ensuring they are kept up to date
- Monitor and meet Customer Services KPIs to support a high-quality customer experience
- Handle new customer enquiries and support account setup documentation
- Provide support during internal and external audits as required
- Rotate across regional inboxes, processing orders via Outlook, allocating shipping, tracking stock and inbound deliveries, checking expiry dates, arranging collections, and supporting direct sales to hospitals
What we're looking for:
- Previous account management or sales experience
- Strong systems knowledge (ERPs, WebOps, Sage)
- Supply chain experience desirable
- Minimum 2 years’ customer service experience (orthopaedics advantageous)
- Customer-focused and process-driven
- Excellent communication and stakeholder management skills
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Highly organised with strong attention to detail
- Able to prioritise, multitask and work under pressure
- Proactive, adaptable and a collaborative team player
- Problem-solving mindset with analytical ability
- GCSEs (or equivalent) in English and Maths
This is a full-time position, Monday to Friday. Following completion of training and probationary period, the role will move to a hybrid model with the option to work two days from home.
We offer great benefits to our Customer Service Associates which include:
- 25 days holiday plus bank holidays
- A free canteen where you are able to enjoy hot and cold meals!
- Excellent pension – starts at 6%, going up to 9.7% after 18 months.
- Life assurance – Six times your basic salary
- Private medical insurance with BUPA for you and your family
- Free annual eye tests and flu vaccinations
- Employee referral program where you can earn up to £1,000 for each successful hire you recommend
Customer Services Associate - European in Cirencester employer: Corin
Corin Group is an exceptional employer, offering a dynamic work environment in Cirencester where innovation meets teamwork. With a strong focus on employee well-being, we provide generous benefits including 25 days of holiday, a free canteen, and a robust pension scheme, alongside opportunities for professional growth in the orthopaedics sector. Our collaborative culture encourages employees to thrive while making a meaningful impact on patients' lives globally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Associate - European in Cirencester
✨Tip Number 1
Network like a pro! Reach out to current employees at Corin Group on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations, as this role is all about problem-solving and keeping customers happy.
✨Tip Number 3
Show off your tech skills! Brush up on your knowledge of ERPs and Microsoft Office, especially Excel. Being comfortable with these tools will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Customer Services Associate - European in Cirencester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Associate role. Highlight your relevant experience, especially in customer service and any systems knowledge you have. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Corin Group. Mention any specific experiences that relate to the job description and show us your personality.
Show Off Your Skills:Don’t forget to showcase your skills in Microsoft Office and any ERP systems you’ve used. We love a candidate who can demonstrate their tech-savviness, so be sure to mention any relevant tools you've worked with.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Corin
✨Know the Company Inside Out
Before your interview, take some time to research Corin Group. Understand their products, values, and recent developments in orthopaedics. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved issues or improved customer satisfaction. This is crucial for a role that revolves around providing top-notch support.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Practice articulating your thought process when faced with challenges, especially in a customer service context. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Teamwork and Adaptability
Since the role involves collaborating across multiple regions, be prepared to discuss how you've worked effectively in teams before. Highlight your adaptability and willingness to take on various tasks, as this aligns with the dynamic nature of the position.
