At a Glance
- Tasks: Support the European Customer Service team and ensure smooth operations across multiple regions.
- Company: Corin Group, a global innovator in orthopaedics with a focus on quality and teamwork.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Join a passionate team dedicated to excellence in customer service.
- Why this job: Make a real difference by helping customers and contributing to life-changing products.
- Qualifications: Strong communication skills; knowledge of French, German, or Italian is a plus.
The predicted salary is between 30000 - 40000 € per year.
Corin Group is a global orthopaedics innovator, headquartered in Cirencester, where we manufacture world-class hip and knee implants that are shipped worldwide and truly change lives. With over 400 employees across seven onsite units, quality, precision, and teamwork drive everything we do. Due to continued growth, we have an exciting new opportunity within our Customer Service Team to help meet increasing global demand.
You will provide support to the European Customer Service team, assisting with ad hoc tasks and acting as a reliable backup across multiple regions to ensure smooth, efficient and consistent operations, covering the below countries:
- UK
- Global Distribution
- Italy
- Germany & Hungary
- Switzerland
- Belgium
If you are able to speak French, German or Italian and have the skills required for the role, we would love to hear from you - this would be considered an advantage but is not essential.
As a Customer Service Associate, you will:
- Act as the first point of contact for customers within Corin
- Accurately enter and audit customer orders, ensuring a right-first-time approach
- Investigate issues, perform root cause analysis, and process credit notes as required
- Manage Return Goods Authorisations (RGAs)
- Issue order acknowledgements in a timely manner
- Maintain and update master customer data, ensuring accuracy at all times
- Take ownership of Customer Services standard operating procedures (SOPs), ensuring they are kept up to date
- Monitor and meet Customer Services KPIs to support a high-quality customer experience
- Handle new customer enquiries and support
Customer Services Associate - European in Gloucester employer: CORIN LIMITED
Corin Group is an exceptional employer, offering a dynamic work environment in Cirencester where innovation and teamwork are at the forefront of our mission to improve lives through orthopaedic solutions. Employees benefit from a supportive culture that prioritises professional growth, with opportunities for skill development and career advancement within a global network. Join us to be part of a dedicated team that values quality and precision, while enjoying the unique advantage of working in a vibrant community known for its rich history and beautiful surroundings.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Associate - European in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current employees at Corin Group on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations, as this role is all about providing top-notch support to customers across Europe.
✨Tip Number 3
Show off your language skills! If you speak French, German, or Italian, make sure to highlight that during your conversations. It could be the cherry on top that sets you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Corin team.
We think you need these skills to ace Customer Services Associate - European in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Associate role. Highlight any relevant experience you have in customer service, especially in a European context. We want to see how your skills align with what we do at Corin Group!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any languages you speak, as that could give you an edge!
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your problem-solving abilities. We’re looking for someone who can investigate issues and perform root cause analysis, so share examples of how you've tackled challenges in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CORIN LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research Corin Group. Understand their products, values, and recent developments in orthopaedics. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Services Associate, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully resolved customer issues or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Role-Specific Questions
Expect questions related to order management, handling enquiries, and maintaining customer data. Brush up on relevant terminology and processes, and think about how you would handle specific scenarios that may arise in the role.
✨Demonstrate Teamwork and Adaptability
Corin Group values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Highlight your ability to adapt to changing situations, especially since you'll be supporting multiple regions and tasks within the Customer Service Team.
