Manager in Cirencester

• Develop and maintain an outstanding customer experience for visitors and employees.
• Ensure a consistent, high-quality customer experience that reflects the vision, mission, and values of Corin.
• Support internal stakeholders in customer engagement through emotional storytelling, compelling corporate presentations, and tailored visitor programs.
• Represent the customer perspective within the organization and actively advocate for customer interests in cross‑functional projects.

What you'll do

• Further develop programs, tools, and processes to optimize the customer journey; ensure compliance, brand, and quality standards.
• Develop scalable KPI frameworks, perform regular KPI tracking, and create dashboards and management reports on visitor numbers, satisfaction, and engagement.
• Design and deliver training programs on the \"Corin Experience\", customer‑centric mindset, and storytelling for new and existing employees.
• Support the Marketing & Product Management team in company‑wide projects aimed at strengthening the customer experience and positioning Corin as a trusted partner in the MedTech industry.
• Plan and manage customer visits to the Cirencester Campus end‑to‑end, including room and technical setup, catering, security, and transportation.
• Collaborate closely with Sales, Medical Education (MedEd), Engineering, Marketing, Product Management (PM), Legal, and Compliance to create a seamless customer journey.
• Manage complete documentation of visitor data, program content, and feedback.
• Personally accompany Key Opinion Leaders (KOLs), decision‑makers, and delegations throughout the entire visit lifecycle.
• Deliver professional corporate presentations covering company history, vision, mission, unique selling propositions, and initiatives.
• Continuously collect customer feedback, analyze results, and derive concrete improvement measures.
• Provide content and organizational support for professional congresses, roadshows, and customer events, ensuring a consistent brand presence on‑site.
• Build networks with KOLs and industry influencers and position Corin as an innovation and solutions provider.

Travel Requirements

• 15% Travel
• National travel only: No
• International travel included: Yes
  Bachelor's degree or higher in Marketing, Communications, Hospitality, Event Management, Brand Management, or a related field.

General Requirements

• Excellent presentation, facilitation, and networking skills, with confidence interacting at C-level.
• High degree of empathy and intercultural sensitivity.
• Strong organizational and project management skills, as well as experience in stakeholder management.

Specific Requirements

• Demonstrated confidence and professionalism in public speaking and customer interactions.
• High level of personal accountability, proactivity, and solution‑oriented working style, including under time pressure.
• Excellent written and spoken English; additional European languages are an advantage.

• At Corin, we are redefining orthopaedics through innovation, robotics, digital technologies and data‑driven solutions that help surgeons deliver better outcomes for patients worldwide.
• As a global leader in orthopaedic technology, we combine cutting‑edge science with a collaborative culture where our people are empowered to make a real impact.
• Why Join Corin? At Corin, we're transforming orthopaedics through pioneering technologies that help surgeons improve outcomes and enhance patients' lives. As Experience Manager you'll have the opportunity to play a key role in bringing innovative medical technologies to markets around the world.
• A competitive salary £60,000 - £65,000 dependant on experience and a discretionary annual bonus
• 25 days holiday plus bank holidays
• Excellent pension - starts at 6%, going up to 9.7% after 18 months.
• Life assurance - Six times your basic salary
• Private medical insurance with BUPA for you and your family
• Free annual eye tests and flu vaccinations