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- Tasks: Manage customer requirements and ensure top-notch communication and service.
- Company: Join Corin, a global leader in orthopaedic innovation.
- Benefits: Competitive salary, bonus, pension, private medical insurance, and more.
- Why this job: Be part of a team that changes lives with innovative healthcare solutions.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Services Associate performs a variety of functions in accordance with Corin’s Governance policies and procedures. Primary responsibility is to manage the administration of customer requirements in the core business systems (SAGE). The Customer Services Associate works with internal departments to manage and maintain the key inputs and customer master requirements.
The key responsibilities of the Customer Services Associate are to:
- Take ownership for investigating, conducting root cause analysis and issues of credit notes
- Acknowledge orders and ensure a high level of communication with customers
- Manage, update and maintain master customer information with a high level of accuracy
- Own and manage the customer services SOP’s
- Ensure Customer Services KPI’s are met to ensure the best customer experience
- Support with preparation of quotes when required
- Deal with new customer enquiries and account set up paperwork
- Manage customer rebates
- Support with internal and external audits where required
The ideal Customer Services Associate will have / be:
- Strong communication skills (both written and verbal) and the ability to interact with all levels within the business
- Proficient in Microsoft Office, particularly Excel, Outlook & Word
- Strong process and customer centric attitude and behaviours
- Excellent organisational and planning skills
- Ability to work under pressure calmly and professionally
- Very high attention to detail with a high level of accuracy
- Flexible approach to dealing with conflicting priorities
- Educated to GCSE level in English & Math
Corin is a growing global orthopaedic innovation business, with a vision to revolutionise the field by integrating advanced robotic and AI technologies for planning, implementation, and continuous learning with its unique combination of clinically proven hip and knee implants. Since its inception nearly 40 years ago, Corin has strived to maximise healthcare value by providing a fast, positive, and assured return to the quality of life for people all over the world. Our revolutionary technologies enable patients, surgeons and healthcare providers to connect more closely than ever.
What’s in it for you:
- A competitive salary and a discretionary annual bonus
- Excellent pension – starts at 6%, going up to 9.7% after 18 months
- Life assurance – Six times your basic salary
- Private medical insurance with BUPA for you and your family
- Free annual eye tests and flu vaccinations
- Employee referral program where you can earn up to £1,000 for each successful hire you recommend
Corin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Services Associate employer: Corin Group
Contact Detail:
Corin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at Corin on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations, as this role is all about communication and problem-solving.
✨Tip Number 3
Show off your skills! If you're proficient in Microsoft Office, especially Excel, bring examples of how you've used these tools effectively in past roles. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Corin team.
We think you need these skills to ace Customer Services Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Associate role. Highlight your strong communication skills and any relevant experience with customer service or administration, as these are key for us at Corin.
Showcase Your Attention to Detail: Since accuracy is crucial in managing customer information, be sure to provide examples in your application that demonstrate your attention to detail. This could be through previous roles or projects where precision was essential.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so let your enthusiasm for the role come across!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our journey at Corin!
How to prepare for a job interview at Corin Group
✨Know Your Stuff
Before the interview, make sure you understand Corin's products and services. Familiarise yourself with their customer service processes and how they use SAGE. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Communication Skills
Since strong communication is key for a Customer Services Associate, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or colleagues in the past, especially in challenging situations.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might want to share specific instances where your accuracy made a difference, like catching an error in customer data or ensuring a smooth order process. This aligns perfectly with the job's requirements.
✨Prepare for Scenario Questions
Expect questions about how you'd handle various customer service scenarios. Think through potential challenges you might face in the role, such as managing conflicting priorities or dealing with difficult customers, and prepare your responses to demonstrate your problem-solving skills.