Customer Service Associate (German Speaking) in Glasgow

Are you passionate about providing an exceptional customer service and have a high level of attention to detail? Then why not join Corin and support our customer in Germany and Switzerland. You will need to have exceptional German language skills (both written and verbal) to be considered for this role.

The Customer Services Associate performs a variety of functions in accordance with Corin’s Governance policies and procedures. Primary responsibility is to manage the administration of customer requirements, in the core business systems (SAGE). The Customer Services Associate works with internal departments to manage and maintain the key inputs and customer master requirements.

The key responsibilities of the Customer Services Associate are to:

• Enter and audit orders in a timely and right-first-time manner to ensure that we are providing an accurate delivery
• Investigation, route cause analysis and issue of credit notes where required
• Communicating with customers for various parts of the process including, order acknowledgements, providing quotes, managing customer rebates and dealing with new customer enquiries and account set up paperwork.
• Manage, update and maintain master customer information with accuracy
• Own and manage the customer services SOP’s
• Ensure Customer Services KPI’s are met to ensure the best customer experience
• Support with internal and external audits where required

The ideal Customer Services Associate will have / be:

• Excellent verbal & written communication skills (must be fluent/native in German for this role)
• Communication to all levels within the business
• Proficient in Microsoft Office, particularly Excel, Outlook & Word
• Good team player
• Strong process and customer-centric attitude and behaviours.
• Excellent organisational and planning skills.
• Ability to work under pressure calmly and professionally.
• Very high attention to details with high levels of accuracy.
• Supply Chain Management experience and background.
• Flexible in approach and dealing with conflicting priorities
• Educated to GCSE level in English & Maths
• Strong communication skills to ensure that the team is engaged and inspired
• Ability to work on complex problems where analysis of situations or data requires an evaluation of intangible variance factors.

In addition to your salary, support and opportunity to work in a hybrid environment you will also receive:

• 25 days holiday plus bank holidays
• Excellent pension – starts at 6%, going up to 9.7% after 18 months.
• Life assurance – Six times your basic salary
• Private medical insurance with BUPA for you and your family
• Free annual eye tests and flu vaccinations
• Employee referral program where you can earn up to £1,000 for each successful hire you recommend

If you want to be part of our journey, join us as “Our people and products change people’s lives, connect your career ambition to our vision”

Corin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.