Role Overview
The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development. We are on the search for a remarkable Manager of Technical Solutions Management (TSM) who shares our passion and has an understanding of GPU infrastructure and AI Applications to join the team.
Key Responsibilities
- This critical leadership role will oversee the TSM function, which is responsible for managing technical relationships with strategic customers, defining and delivering on technical requirements, and driving the execution of complex programs from concept to successful completion.
- This position reports directly to the Director of Cloud Platform Support and is global in scope, working closely with leaders across Solutions Architecture, Support, Sales, and Product Engineering teams.
- Lead the TSM function within CoreWeave by building, leading, and focusing on hiring top talent and fostering their growth to ensure they excel as the primary technical advocates for CoreWeave’s most strategic customers.
- Collaborate across functions, working closely with leaders in Solutions Architecture, Support, Sales, and Product Engineering to elevate and enhance the CoreWeave customer experience.
- Directly engage and collaborate with key customers to understand their AI workloads, pain points, and future requirements to continuously improve our service offerings.
- Define and monitor key performance indicators (KPIs) to evaluate program success and effectiveness through leveraging multiple insights. Identify and eliminate inefficiencies, accelerate operational speed, and deliver exceptional results that reinforce CoreWeave’s position as a market leader.
Qualifications
- Deep understanding of the cloud infrastructure landscape, including fundamentals of Kubernetes, GPU compute, AI/ML, and high‑performance computing.
- Expert leadership skills with the ability to influence and engage stakeholders at all levels.
- Excellent verbal and written communication skills, with a strong capacity to clearly present complex technical information.
- Demonstrated experience within a fast‑paced, dynamic organization experiencing hypergrowth.
- 7+ years in a leadership role within a high‑growth environment.
- B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field.
- Travel up to 30% annually.
- Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long‑running, complex projects with visibility to senior stakeholders.
- 15+ years of experience in software engineering, systems engineering, hardware engineering, solutions architecture, customer support, technical program management, product management, or delivery management.
What We’re Looking For
- You love to help solve challenging technical problems.
- You’re curious about the latest and greatest technologies in the AI space.
- You’re an expert in managing conflict and achieving mutually beneficial technical outcomes.
