At a Glance
- Tasks: Support users by resolving technical queries and collaborating with teams to enhance our product.
- Company: Join CoreWeave, a pioneering tech company transforming AI infrastructure.
- Benefits: Enjoy competitive salary, flexible PTO, and comprehensive health benefits.
- Other info: Dynamic growth opportunities in a collaborative and fun workplace.
- Why this job: Be part of a fast-paced environment where your contributions directly impact innovation.
- Qualifications: Programming experience, Python skills, and a passion for customer support.
The predicted salary is between 56000 - 75000 £ per year.
CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability.
What You’ll Do:
- Quickly respond to all inbound support requests, including email, live chat, and community forums.
- Triage bugs and requests based on customer type and severity of issue.
- Track inbound and outbound responses to ensure contact SLAs are being met.
- Maintain a fast response time for entire user base.
- Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features.
- Recognize trends in user messages to help identify areas of improvement in internal or external documentation.
- Learn Weights & Biases’ product features and build up knowledge base to resolve issues on your own.
- Participate in a 24/7 on-call rotation to provide support during weekends.
This role requires that you will be working in our office in central London 3 - 5 days per week.
Who You Are:
- 2+ Programming experience, from either an engineering role, a computer science degree, or personal projects.
- Python proficiency.
- Experience using any of the following: Keras, Tensorboard, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools.
- A passion for connecting with real users and enabling them to be power users of the product.
- Good organization of assigned requests to oversee timely follow-up for every message.
- Work autonomously in a self-directed environment.
- Proactively find ways to improve processes and collaborate internally.
- Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team.
- Interest in machine learning.
Preferred:
- Previous experience in machine learning.
- Customer service experience in a technical SaaS environment.
- Experience in frontend frameworks.
- Experience with Docker, AWS, GCP, Azure.
- Experience with Kubernetes or other cloud infrastructures.
We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match.
Why Us?
- We work hard, have fun, and move fast!
- We’re in an exciting stage of hyper-growth that you will not want to miss out on.
- We’re not afraid of a little chaos, and we’re constantly learning.
- Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
- Be Curious at Your Core
- Act Like an Owner
- Empower Employees
- Deliver Best-in-Class Client Experiences
- Achieve More Together
We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
The base salary range for this role is 56,000 to 75,000 GBP. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).
What We Offer:
- Medical, dental, and vision insurance - 100% paid for by CoreWeave.
- Company-paid Life Insurance.
- Voluntary supplemental life insurance.
- Short and long-term disability insurance.
- Flexible Spending Account.
- Health Savings Account.
- Tuition Reimbursement.
- Ability to Participate in Employee Stock Purchase Program (ESPP).
- Mental Wellness Benefits through Spring Health.
- Family-Forming support provided by Carrot.
- Paid Parental Leave.
- Flexible, full-service childcare support with Kinside.
- 401(k) with a generous employer match.
- Flexible PTO.
- Catered lunch each day in our office and data center locations.
- A casual work environment.
- A work culture focused on innovative disruption.
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Technical Support Engineer II - W&B EMEA in London employer: CoreWeave
CoreWeave is an exceptional employer that thrives on innovation and collaboration, making it an ideal place for the Senior Community Affairs & Partnerships Manager to make a meaningful impact. With a strong emphasis on employee growth, a dynamic work culture, and comprehensive benefits including flexible PTO and tuition reimbursement, CoreWeave fosters an environment where creativity and independent thinking are encouraged. Located in a fast-paced industry, employees are surrounded by top talent and have the opportunity to contribute to groundbreaking advancements in AI technology while building trusted relationships within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer II - W&B EMEA in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CoreWeave. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CoreWeave before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer II - W&B EMEA in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CoreWeave:Your cover letter is your chance to shine! Tell us why you want to work at CoreWeave specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CoreWeave!
How to prepare for a job interview at CoreWeave
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
