Infrastructure Operations Program Manager in London

CoreWeave is the AI Hyperscaler, delivering a cloud platform of cutting-edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centres covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you.

The Mission Of The Infrastructure Operations Program Manager Is To Operationalise And Scale CoreWeave's Bare Metal Support Programs Across EMEA, With a Focus On:

• Owning and driving RMA workflows: Coordinating with internal teams and vendors to streamline how hardware failures are diagnosed, escalated, replaced, and tracked — and using data to monitor trends, drive accountability, and reduce repeat issues.
• Leading cross-functional maintenance efforts: Helping ensure that both proactive and reactive maintenance (upgrades, replacements, power/cooling work, etc.) are planned, communicated, and executed with minimal disruption to customers — and that post-maintenance reviews are informed by meaningful KPIs.
• Acting as a bridge between Support, FleetOps, and the client: Representing the customer’s voice internally, and ensuring that field work, hardware tracking, and incident handling are cleanly executed and understood.
• Building repeatable, measurable processes: Turning ad hoc or one-off actions into standardised, trackable workflows that can scale across regions, vendors, and clients — with dashboards or reporting in place to track backlog, resolution time, vendor performance, and program health.
• Contributing to the overall maturity of the program: Helping the team move execution to a metrics-driven, well-documented operational model that enables faster time-to-resolution, clearer accountability, and improved customer experience.

The ideal candidate will have a strong background in data centres and cloud computing, familiarity with RMA processes and server operations, and demonstrated experience in client-facing support. A strong record of success in cross-functional project management is a must.

Requirements:

• Proven technical project management experience in cloud or high-performance computing, specifically server and data centre operations.
• You’re practised in communicating with clients and external vendors regarding their business needs, priorities, and incidents, and effectively resolving conflicts when they arise.
• You are familiar with Linux, have experience with containerisation technologies and cloud computing concepts, and have strong hardware troubleshooting knowledge.
• You have worked closely with supply chain and engineering teams to deliver value to customers, driving improvements to operations and tooling.
• You have experience with ticketing systems and analysing data, and are proficient in designing and implementing process workflows.
• You are familiar with tools and methods for creating and maintaining detailed documentation and have proven experience generating and reviewing client-facing reports.
• Demonstrated leadership ability and excellent communication skills.
• Robust problem-solving skills and adaptability in a fast-paced environment.
• Technical curiosity and an ability to assimilate complex technical concepts to better operational processes.

Applicants must have work authorisation that does not require sponsorship from the company now or in the future. To fulfil our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results.

What We Offer:

• Family-level Medical Insurance
• Family-level Dental Insurance
• Generous Pension Contribution
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement
• Work culture focused on innovative disruption

Our Workplace:

While we prioritise a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialised skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration.

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Export Control Compliance:

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158, (B) eligible to access the export controlled information without a required export authorisation, or (C) eligible and reasonably likely to obtain the required export authorisation from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.