Technical Support Engineer II - W&B in Livingston

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability.

What You’ll Do:

• Quickly respond to all inbound support requests, including email, live chat, and community forums.
• Triage bugs and requests based on customer type and severity of issue.
• Track inbound and outbound responses to ensure contact SLAs are being met.
• Maintain a fast response time for entire user base.
• Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features.
• Recognise trends in user messages to help identify areas of improvement in internal or external documentation.
• Learn Weights & Biases’ product features and build up knowledge base to resolve issues on your own.
• Participate in a 24/7 on-call rotation to provide support during weekends.

Who You Are:

• 2+ Programming experience, from either an engineering role, a computer science degree, or personal projects.
• Python proficiency.
• Experience using any of the following: Keras, Tensorboard, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools.
• A passion for connecting with real users and enabling them to be power users of the product.
• Good organisation of assigned requests to oversee timely follow-up for every message.
• Work autonomously in a self-directed environment.
• Proactively find ways to improve processes and collaborate internally.
• Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team.
• Interest in machine learning.

Preferred:

• Previous experience in machine learning.
• Customer service experience in a technical SaaS environment.
• Experience in frontend frameworks.
• Experience with Docker, AWS, GCP, Azure.
• Experience with Kubernetes or other cloud infrastructures.

Why Us?

We work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

The base salary range for this role is $99,000 to $145,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

What We Offer:

• Medical, dental, and vision insurance - 100% paid for by CoreWeave.
• Company-paid Life Insurance.
• Voluntary supplemental life insurance.
• Short and long-term disability insurance.
• Flexible Spending Account.
• Health Savings Account.
• Tuition Reimbursement.
• Ability to Participate in Employee Stock Purchase Program (ESPP).
• Mental Wellness Benefits through Spring Health.
• Family-Forming support provided by Carrot.
• Paid Parental Leave.
• Flexible, full-service childcare support with Kinside.
• 401(k) with a generous employer match.
• Flexible PTO.
• Catered lunch each day in our office and data center locations.
• A casual work environment.
• A work culture focused on innovative disruption.

California Applicants:

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship.

If reasonable accommodation is needed, please contact: careers@coreweave.com.

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency.