People Operations Partner (Benefit & Leave) in Livingston

• Own new-hire and life-event enrollments, eligibility, qualifying-event reviews, dependent verification, and open enrollment execution, maintaining clean data in Workday and at every carrier
• Monitor carrier and vendor EDI feeds and reconcile discrepancies before they reach employees
• Partner with Payroll on deductions, imputed income, and arrears so pay and coverage match
• Leave of absence and accommodations
• Administer the full US leave lifecycle, including FMLA eligibility and designation, state PFML and disability programs, STD and LTD coordination, USERRA, intermittent leave tracking, benefits continuation during leave, and return to work
• Run the accommodation interactive process under the ADA and PWFA, including intake, documentation requests, partnering with managers and PBPs on options, documenting decisions, and keeping medical information confidential and separate from personnel files
• Canada benefits and leave
• Administer group benefits enrollment and changes, EI leave coordination, employer top-ups, Records of Employment, and provincial employment standards leaves
• Apply the duty to accommodate under provincial human rights law, to the point of undue hardship
• Vendors and compliance
• Manage day-to-day relationships with the leave and disability TPA, COBRA administrator, broker, and carriers; hold them to SLAs, escal…
• Support compliance cycles, including ACA reporting, COBRA and required benefits notices, Form 5500 data requests, and audit-ready leave and accommodation documentation
• Support federal contractor obligations, including Section 503 and VEVRAA requirements
• Inquiries, playbooks, and continuous improvement
• Resolve Tier 2 and Tier 3 benefits, leave, and accommodation inquiries, escalating to Legal or Total Rewards when appropriate
• Build and maintain leave and accommodation playbooks, including state and provincial leave matrices, manager guidance, and templated notices
• Coach People Operations Specialists on benefits and leave questions
• Identify and reduce manual work and friction, such as improving leave intake, EDI reconciliation, and automated reminders before a leave ends

You have hands-on experience running the ADA interactive process and PWFA accommodations, with sound documentation and confidentiality practicesYou are proficient with Google Workspace and SlackYou have experience managing leave TPAs, COBRA administrators, brokers, and carriers, including EDI feed troubleshootingYou have Canadian benefits and leave experience, including group benefits, EI and top-up coordination, Records of Employment, provincial leaves, and the duty to accommodateYou have Workday HCM experience in Benefits and Absence and can execute transactions accurately. This is a Workday user role, not a configuration roleYou have practical knowledge of COBRA, ACA employer reporting, HIPAA privacy for plan data, Section 125 qualifying events, and ERISA administrative requirementsYou have working knowledge of FMLA and multi-state leave, including state PFML and disability programs, CFRA and PDL, intermittent leave, and leave stackingYou have 6–9+ years of experience in benefits administration, leave administration, or People Operations, with hands-on ownership of US benefits and leaveFederal contractor experience, including Section 503 and VEVRAA self-identification and recordkeepingQuebec benefits and leave experienceExperience in operationally complex environments, such as data centers or mixed corporate and frontline workforcesCEBS, CBP, or CLMS certificationActive use of AI tools in day-to-day work, with clear practices for protecting PHI and personal data

#J-18808-Ljbffr