Operations Engineer (MetalDev) in Livingston

• CoreWeave’s MetalDev team is seeking an experienced Senior Operations Engineer to join the MetalDev Operations team
• Reporting to the Engineering Manager, this hands‑on technical role focuses on service reliability, observability, and operational excellence
• You will develop deep expertise in the Redfish-based services and automation tools used by frontline operations teams during data center bring‑ups and in production environments
• You will identify gaps in tooling and operational processes, partner with the engineering team to develop and validate fixes, and help ensure our automation operates reliably at scale
• You will also submit change requests to hardware and firmware vendors, validate vendor‑provided fixes, and continuously improve runbooks and on‑call documentation to reduce recurring incidents and operational toil
• In this role, you will work with cutting‑edge infrastructure, including high‑performance NVIDIA GPU servers, Cooling Distribution Units (CDUs), NVLink switches, and power shelves supporting GB200 and GB300 Vera Rubin NVL72 systems and custom in‑house hardware
• You will collaborate closely with the Hardware Engineering, Fleet Operations, and the Service Engineering teams
• Approximately 80% of the role will focus on day‑to‑day operations, production support, and incident response. The remaining 20% will focus on improving operational processes, observability, documentation, and remediation capabilities and automation to prevent recurring incidents and increase service reliability
• Troubleshoot the team owned services, including initialization and reboot issues
• Diagnose problems involving BMCs of, servers, DPUs, power shelves, Cooling Distribution Units (CDUs)
• Monitor fleet health, identify unhealthy devices, and coordinate remediation using established tools and procedures
• Partner with Fleet Operations and other engineering teams to resolve complex or recurring production issues
• Perform root‑cause analysis and post‑incident reviews, ensuring corrective actions are documented, tracked, and completed
• Maintain clear incident communications, runbooks, escalation procedures, and operational records
• Support the team owned services in production environments and participate in the team’s on‑call rotation
• Own monitoring, dashboards, alerts, and operational KPIs for the team owned services using Prometheus and Grafana
• Define reliability objectives and drive measurable reductions in incidents, escalations, and recurring support requests
• Investigate hardware, firmware, and issues in partnership with internal engineering teams and external vendors
• Manage vendor support cases involving BMCs, servers, power systems, and cooling infrastructure
• Collect and provide diagnostic data, track issues through resolution, and validate vendor fixes before production rollout
• Create and maintain operational documentation, troubleshooting guides, escalation procedures, and service‑support materials
• Capture and share incident findings and operational knowledge across the team and partner teams
• Identify repetitive operational tasks and develop more efficient, consistent remediation processes
• Evaluate team processes using operational data and incident trends, and recommend improvements

Experience deploying and supporting containerized applications in Kubernetes environmentsExcellent written and verbal communication skills, particularly during high-impact incidents5+ of experience in cloud operations, site reliability engineering (SRE), infrastructure operations, or a related technical fieldExperience troubleshooting complex issues across software services, operating systems, networks, and physical infrastructureStrong documentation skills and attention to detailExperience participating in an on‑call rotation supporting production servicesExperience using Prometheus, Grafana, and PromQL for monitoring, alerting, and troubleshootingStrong knowledge of Linux system administration and internals and scriptingWorking knowledge of Kubernetes and at least one public cloud platform, such as AWS or GCPStrong analytical and problem‑solving skills, with a methodical approach to troubleshootingExperience with incident management practices, including incident response, escalation, and post‑incident review processesYou like collaborating across hardware, platform, and product teams to solve complex, ambiguous problemsWe believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren’t a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talkYou enjoy working close to the hardware and are curious about how GPUs, servers, and data centers fit togetherYou thrive in infrastructure environments where reliability, performance, and automation matter as much as featuresExperience with server hardware, BMCs, Redfish, IPMI, or hardware‑management servicesUnderstanding of Python or GolangExperience working in data center environments, including server racks, power‑distribution equipment, and cooling systemsExperience troubleshooting server provisioning, reboot, provisioning, or lifecycle‑management failuresExperience collaborating directly with hardware or firmware vendors to qualify and validate fixesBachelor’s degree in computer science, engineering, or a related discipline—or equivalent practical experienceFamiliarity with high‑performance computing, GPU infrastructure, DPUs, or large‑scale AI clusters