Incident Response Team Lead

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.

CoreWeave powers the creation and delivery of the intelligence that drives innovation.

Role Overview:

As the Production Engineer – Team Lead, you will be at the heart of CoreWeave’s cloud infrastructure stability and reliability. This staff-level generalist role is designed to provide strategic direction, operational continuity, and technical expertise across various facets of our platform. You will act as a bridge between engineering reliability and broader technical and organizational goals, ensuring a seamless connection between incident response, platform reliability, and team development. You will be responsible for guiding the team’s response to critical incidents, tracking performance against Service Level Objectives (SLOs), and driving improvements that enhance both operational readiness and reliability across the organization.

Your leadership will go beyond the immediate tactical resolution of incidents, ensuring that we continuously evolve our processes, communication, and training to support ongoing operational excellence. As the Production Engineer Team Lead, you will reduce ambiguity, provide clarity, and keep reliability at the forefront of decision-making.

Key Responsibilities:

Incident Management & Recovery:

• Act as the Incident Commander during incidents, providing decisive leadership to ensure timely and effective resolution while minimizing impact.
• Coordinate cross-functional teams, including engineering, operations, and customer-facing units, during incidents, ensuring clear communication at all stages.
• Lead root cause analysis (RCA) efforts, working with engineering teams to implement long-term, sustainable solutions and prevent recurrence.
• Own and refine the post-incident review (PIR) process, ensuring actionable outcomes and continuous learning across the team.
• Oversee the creation and maintenance of incident response playbooks to ensure team readiness for diverse failure scenarios.
• Drive the escalation process, acting as the primary point of contact for high-priority incidents.

Operational Excellence & Reliability:

• Define and track Service Level Objectives (SLOs) and ensure alignment with business goals and team objectives.
• Champion the use of SLOs to guide incident prioritization, drive improvements, and communicate reliability outcomes.
• Identify and lead initiatives to improve system resilience, scalability, and disaster recovery capabilities across the platform.
• Develop and optimize KPIs, SLAs, and performance metrics for incident management and operational efficiency.
• Spearhead the implementation of automation strategies to reduce Mean Time to Detection (MTTD) and Mean Time to Recovery (MTTR), while increasing overall platform reliability.
• Mentor and guide the cloud operations team, ensuring consistent growth in technical skills, incident response expertise, and leadership capabilities.
• Drive rapid incident resolution, able to drive collective technical deep-dives into unknown systems – connecting SMEs to find the unknown unknowns in their systems and how those systems fit into the broader ecosystem.

Team Development & Mentorship:

• Lead the development of the team by training and mentoring Production Engineer I/II in incident management best practices, tools, and systems.
• Foster a collaborative environment where knowledge sharing, continuous learning, and feedback are prioritized.
• Support the creation and evolution of team processes, ensuring scalability and the ability to respond effectively to both current and future needs.
• Encourage professional growth and up-leveling within the team, creating a strong foundation for the next generation of Cloud Platform SREs.

This role is a shift-based follow-the-sun position and includes on-call rotations.

Required Qualifications:

• 8+ years of experience in production engineering, cloud operations, site reliability engineering (SRE), or incident response roles.
• Deep knowledge of cloud platforms (e.g., Kubernetes-based infrastructure, AWS, GCP).
• Strong familiarity with incident management frameworks such as ITIL and SRE best practices.
• Proficiency with monitoring and alerting tools (e.g., Prometheus, Grafana) and a strong understanding of observability principles.
• Hands-on experience with automation, scripting, and configuration management tools (e.g., Python, Bash, Terraform).
• Demonstrated ability to make critical decisions under pressure, guiding teams through high-stakes incident resolution.
• Excellent communication skills, with the ability to translate complex technical issues for both technical and non-technical stakeholders.
• Proven experience mentoring and coaching technical teams, driving a culture of growth and continuous improvement.

Preferred Qualifications:

• Previous experience in an Incident Commander role, managing high-priority incidents and major service restorations.
• Advanced knowledge of Kubernetes, containerization, and distributed systems.
• Familiarity with change management processes, post-incident analysis techniques, and runbook automation.
• Experience with developing and managing self-healing infrastructure.

The base salary range for this role is £116,000 – £155,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

To fulfil our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results

What We Offer:

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Family-level Medical Insurance
• Family-level Dental Insurance
• Generous Pension Contribution
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement
• Work culture focused on innovative disruption

Benefits may vary by location.

Our Workplace:

While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void.

Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.

Export Control Compliance

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.